AI Process Optimization Expert

Company Description

SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of over 100,000 dedicated professionals. With more than 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability.

Our brand promise – “when you need to be sure” – underscores our commitment to trust, integrity and reliability, enabling businesses to thrive with confidence. We proudly deliver our expert services through the SGS name and a portfolio of trusted specialized brands, including Applied Technical Services, Brightsight, Bluesign and Nutrasource.

Job Description

We are looking for an AI Process Optimization Expert to drive the identification, design, and delivery of AI-enabled process improvements across our global Finance organization.

This role sits at the intersection of Finance, IT, and AI transformation, acting as a key interface between business stakeholders and technical teams to translate operational challenges into scalable AI solutions. The position plays a critical role in advancing SGS’s Finance27+ strategy and broader AI adoption agenda.

YOUR MISSION

You will own the end-to-end lifecycle of AI-driven initiatives, from identifying opportunities and defining use cases through to implementation, tracking, and value realization—ensuring measurable impact on efficiency, quality, and scalability.

KEY RESPONSIBILITIES

1. AI Opportunity Identification & Pipeline

• Drive the identification and prioritization of AI use cases across Finance processes (OTC, RTR, PTP)
• Facilitate workshops with Global Process Owners, FSS teams, and IT to uncover high-value opportunities
• Maintain and continuously refine the AI opportunity pipeline aligned with Finance27+ priorities

2. Use Case Definition & Scoping

• Translate business challenges into structured AI use case frameworks (problem, data, success metrics, ROI)
• Define clear scope, feasibility, and implementation approach in collaboration with IT and AI teams
• Assess processes for AI readiness (data quality, standardization, automation potential)

3. Delivery & Project Coordination

• Lead coordination of AI pilots and implementations end-to-end (POCs → deployment)
• Manage timelines, dependencies, risks, and stakeholder alignment across Finance and IT
• Ensure solutions are aligned with business needs and integrate effectively into existing processes

4. Value Tracking & Reporting

• Track and report progress, KPIs, and realized benefits (efficiency gains, cost savings, quality improvements)
• Contribute to executive reporting and dashboards (e.g., Power BI tracking)
• Capture lessons learned and best practices to scale successful use cases

Qualifications

• Bachelor’s degree in Business, Finance, IT, or related field
• 3–5 years in process improvement, transformation, or project delivery
• Proven experience working across business + IT environments
• Exposure to AI, automation, RPA or digital transformation initiatives
• Solid understanding of Finance processes (OTC, RTR, PTP)
• Experience in GBS / Shared Services / multinational environments is a strong plus

SKILLS

• Strong ability to translate business needs into structured, actionable use cases
• Solid project coordination & stakeholder management
• Comfortable working with senior stakeholders and facilitating workshops
• Analytical mindset with focus on data, KPIs, and value realization
• Proficiency in Microsoft 365; Power BI is a plus

Additional Information

WHY JOIN THIS ROLE

• Direct exposure to group-level Finance transformation (Finance27+)
• Opportunity to work on high-visibility AI initiatives across multiple countries
• Role at the center of SGS’s AI adoption and process optimization agenda
• Ability to shape how AI is leveraged at scale in a global organization

Why SGS?

• Join a globally recognized and stable company, a leader in the Testing, Inspection, and Certification (TIC) industry.
• Enjoy a flexible schedule and work model
• Access continuous learning opportunities through SGS University and Campus.
• Collaborate in a multinational environment with colleagues from various continents.
• Benefit from a comprehensive benefits platform.

Apply Now:
At SGS, we are committed to fostering an open, friendly, and supportive culture that thrives on teamwork. We value diversity and provide endless opportunities to learn, grow your expertise, and fulfill your potential. Apply now to join our motivated and dynamic team!