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Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
The Patient Access and Affordability Operations Manager is responsible for the supervision of corporate programs. This includes maintaining the appropriate controls, procedures and documentation to ensure that programs onboarded and monitored in compliance with internal policies and procedures and external regulations. This role will actively collaborate with compliance, technology and product teams ensuring adherence to compliance requirements, client issue resolution, and the management of overall operations.
Location: Remote, USA
Responsibilities:
People manager: Conducts interviews and hires associates.
Conducts both formal and informal feedback discussions with associates to include yearly performance reviews and regular one-on-one discussions.
Ensures programs are onboarded and modifications made according to guidelines by providing day-to-day guidance to team members, monitoring compliance to program policies and procedures and turn-around times, and ensuring adherence to quality expectations
Works closely with training & quality team to onboard and trains new team members and maintains ongoing training requirements/needs for the team.
Manages and performs regular internal reviews and audits of processes, data retention and system validations to ensure policies are properly enforced and documented.
In collaboration with the Quality Manager and data analytics team, develop and maintain effective and actionable system performance metrics and SOPs.
Analyzes quality and performance reports for trends, makes process improvements, provides coaching or re-training where needed.
Develops and monitors standard work processes and makes suggestions for modifications to increase and improves productivity, efficiency and accuracy for improving costs; implements changes as directed or needed.
Translates and oversees organizational strategies for assigned goals
Manages the resolution of client and team issues and ensures appropriate follow-up is done. Deliver routine report.
Analyzes quality, performance or other program reports for trends, makes process improvements, and provides coaching where needed.
Collaborates cross-functionally on projects/corporate initiatives, new implementations
Manages & administers program policies & procedures
Collaborates with Compliance team on program audits, addresses audits findings and implement corrective action
Accountable for team metrics and performance management
Execute on efficiencies and continuous quality improvement.
Performs related duties as assigned.
Education:
Requires broad training in fields such as financial/financial tech services, business or healthcare administration, accountancy, sales, marketing, computer sciences, social work or other vocations generally obtained through completion of a four-year bachelor's degree program or clinical studies such as nursing, pharmacy and other clinical roles. Normally requires a minimum of three (3) + years of progressively related responsibility. Previous experience managing a team for 1-2 years.
Skills:
Ability to evaluate issues, make decisions and recommend possible solutions
Strong interpersonal and presentation skills
Strong organizational skills; attention to detail
Ability to communicate effectively both orally and in writing
Proficient in Microsoft Office (Excel, Outlook, Word, PowerPoint)
The ability to manage multiple tasks along a parallel process
Ability to identify issues and knows when to escalate
Able to respond/react with appropriate urgency/professionalism and make decisions under pressure.
High level attention to detail.
Positive, team-oriented attitude and approach to getting work done.
Reliable, resourceful, flexible, able to influence without authority, known for a sense of initiative.
Models a professional and responsible demeanor at all times
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora
Full time*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
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