Service Technician

SERVICE TECHNICIAN (CHEMICAL PROCESS ANALYST) * Mount Isa

• High impact and visibility  

• Technical experience

Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments.

Headquartered in Wilmington, Delaware, the company has 69 manufacturing facilities strategically located around the globe and employs a team of over 16,100 professionals in 130 countries across six continents. Solenis is a 2025 Best Managed Company, recognized five years in a row. For more information about Solenis, please visit www.solenis.com.

Are you a driven professional with a passion for growth and strategic partnerships? Solenis is on the lookout for a Service Technician to provide technical advice

About the role:

The Service Technician is responsible for delivering on-site water treatment service and technical support to customers across the Mount Isa region, ensuring the safe, efficient, and reliable operation of customer water treatment systems.

You will be responsible for:

• Monitor and maintain chemical stock levels for cooling, boiler, and wastewater treatment systems, including ordering chemicals and coordinating empty drum disposal.
• Conduct routine sampling and testing of cooling and boiler water systems, identify issues, and implement corrective actions.
• Record test results and system data accurately in DrewTrax or other designated record-keeping systems.
• Inspect, maintain, clean, and troubleshoot chemical dosing and monitoring equipment.
• Build strong relationships with site maintenance teams through regular communication and support.
• Collect and dispatch biological samples and perform cooling tower cleaning or supervise cleaning activities as required.
• Install and retrieve corrosion coupons to support water treatment monitoring.
• Identify and report water or chemical leaks, equipment faults, and other abnormal conditions.
• Carry out equipment recalibration, reprogramming, and manual chemical dosing when required.
• Maintain high standards of housekeeping, safety, and documentation across all site activities.

Key Competencies & Requirements

• Demonstrates safe work practices and can identify hazards
• Experience with boilers, cooling towers or both
• Mechanical aptitude
• Self-starter and ability to manage and prioritise own workload
• Demonstrated ability to undertake tasks of a repetitive nature
• Good eye for detail
• Good verbal communication and ability to liaise with customers
• Potential to develop into account manager role
• Ability to travel and current drivers’ licence
• Trade certificate or degree in Chemistry/Science would be highly regarded