Customer Support Engineer

Objective of the Position :-
1. Maintain a high uptime of systems by swift and effective service.
2. Achieve a high level of Customer Satisfaction in the assigned region.
3. Achieve the growth target set by the Management for Customer Support revenue. Customer Support Revenue would include
• AMC and Comprehensive AMCs
• Spare parts sales
• Accessories Sales (Life Cycle Management.)
Key Result Areas:-
The incumbent will provide service support to PAN systems (XRD, XRF, Cross Belt Analyzers) which will cover following customer support activity :-
1. Installation and Calibration of systems
2. Provide corrective and preventive maintenance as per norms.
3. Manage Maintenance Contracts and achieve revenue targets
4. Sell spares and accessories to achieve revenue Targets
5. Maintain high uptime as per commitments to customers in their Contracts.
6. Ensure collection of account receivables of AMC, Spares and Accessories in time.
7. Provide highest level of customer satisfaction.

About us - Malvern Panalytical, Micromeritics and SciAps. 
Together we are a powerful and highly complementary combination of market leading technologies. 

We are the toolmakers for the world's most innovative companies, academic institutions, and government laboratories. We are their partners in discovery.

Malvern Panalytical instruments analyze the chemical, physical and structural nature of materials, from proteins to polymers and semiconductors to minerals. Our leading technologies measure particle size, shape, concentration and zeta potential, biomolecular interactions and stability, elemental concentrations and crystallographic structure.

Micromeritics manufactures systems for the characterization of particles, powders, and porous materials for a wide- range of end markets including catalysts, chemicals, building materials, clean-tech and battery.  Our leading technologies measure surface area, porosity, density, adsorption and particle activity.

SciAps specializes in portable X-ray fluorescence (XRF), laser-based (LIBS) and near-infrared (NIR) analyzers to measure any element in any environment. SciAps is the Center of Excellence for our handheld instruments.
We have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia.

We are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support.

We are part of Spectris. Spectris combines precision with purpose, delivering progress for a more sustainable world. Precision is at the heart of what we do – our leading, high-tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive.

Malvern Panalytical, Micromeritics & SciAps
Your Partners in Discovery

Malvern Panalytical, Micromeritics and SciAps, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. Although we always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class, we are an inclusive, equal opportunity organization that prizes diversity. Your unique perspective is important to us.