Role overview

Qualifications

High school diploma, GED or suitable equivalent
1+ years of customer service experience
Excellent phone etiquette
Proficient computer skills, including the ability to type at least 40 WPM

Responsibilities

Provide the highest level of customer service and satisfaction
Listen to customer concerns and handle complaints in a professional and timely manner
Review and update customer accounts and transactions while resolving issues

Key facts

Remote from: North Carolina (USA), Oregon (USA)
Full time
Junior (1-2 years)
Customer Support
English

Hard skills

Other skills

Customer Service
Computer Literacy
Organizational Skills
Communication
Problem Solving
Reliability
Collaboration

About the company

Adams Publishing Group LLC

Publishing

NEWSPAPERSAdams Publishing Group, LLC understands the need for local news in vibrant communities. Our 63 community newspapers, their 18 advertising shoppers, 20 specialty publications and 81 associated websites provide an important communication tool for citizens and businesses in these local communities.SPECIALTY PRODUCTSAdams Publishing Group, LLC publishes many custom and specialized publications throughout the year. Contact us for information on available opportunities.DIGITAL SERVICESProgrammatic targeting, social media, search engine optimization (SEO), mobile, and website marketing can be costly and confusing to businesses who struggle with how to secure a successful online presence. Let Adams Publishing Group, LLC's knowledgeable digital team educate you and help untangle the confusion of marketing on the web. Our digital specialists work collaboratively with customers to assess their business needs and offer the best, most cost-effective digital marketing solutions.COMMERCIAL PRINTINGAdams Publishing Group, LLC owns and operates seven press facilities, allowing us to provide quality print products and commercial printing services to businesses regionally. We offer a diverse range of marketing and advertising solutions to local businesses.

Company details

Company typeLarge

IndustryPublishing

Company size1001 - 5000

Links

Website LinkedIn See all jobs

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Job description

CUSTOMER CARE ASSOCIATE | REMOTE POSITION

Adams MultiMedia (AMM) is building an exceptional Customer Care team throughout our major markets working onsite or remotely. You may be able to work in any of our 100+ locations. For a complete list of AMM offices log onto adamsmultimedia.com

AMM provides complete news and multimedia products to more than 34 million people within the local communities being served.

AMM is seeking Customer Care Associates to provide superior service and an overall positive customer experience for subscribers of all 100+ APG locations.

AMM offers a competitive hourly wage, plus bonus, for local candidates working on-site.

Primary Responsibilities

· Provide the highest level of customer service and satisfaction

· Listen to customer concerns and handle complaints in a professional and timely manner

· Review and update customer accounts and transactions while resolving issues

Requirements

· High school diploma, GED or suitable equivalent

· 1+ years of customer service experience

· Excellent phone etiquette

· Proficient computer skills, including the ability to type at least 40 WPM

· Reliable, self-starter with a positive and collaborative attitude

· Outstanding communication skills, both verbal and written

· Proven organizational skills

· Ability to sit at a desk for extended periods

· Hours may vary to cover different time zones and the ability to work weekends, holidays, evenings, a rotating schedule

Interested and qualified candidates can email resumes to the Customer Care Manager: mbhemby@apgcustomercare.com

No phone calls please.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.