Lead Product Manager

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips.

Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com.

What we’re looking for

We are seeking a highly motivated Lead Product Manager to own the logged-out SurveyMonkey website capabilities and platform. You will define the strategy for how our web presence evolves into an AI-first platform that fundamentally shifts our user acquisition and self-serve revenue trajectory. This role requires a background in technical web product management, a disciplined approach to experimentation, and the ability to bridge gaps by collaborating effectively across engineering, product, design, sales, marketing, research, and data teams.

What you’ll be working on

• Product Vision & Roadmap: Drive the product vision and strategy for the marketing website, defining the problem space and identifying high-leverage opportunities to transform user acquisition.

• Product Development: Work closely with engineering, design, and other cross-functional partners to develop, launch, and iterate on customer-facing web products and the internal tech stack. Translate strategy into clear requirements and decisions that maintain momentum.

• Technical Fluency: Partner with engineering leadership to identify and bridge gaps in our web architecture. You will ensure our technical stack is not just scalable, but a competitive advantage that enables rapid, decentralized experimentation and delivery.

• Data, Analysis & Metrics: Define and track KPIs that reflect the health of the web platform, core web vitals, and user acquisition. Use data, experimentation, and competitive research to surface opportunities and prioritize high-impact efforts.

• AI-Forward: Evaluate, implement, and govern AI solutions to increase speed to customer value. You will define the standards for agentic-readiness and educate the organization on AI-first transformation.

• Communication & Impact: Shape company-wide strategy by influencing cross-functional decisions and partnering with leadership to drive board-visible business impact.

• Strategic Alignment: Navigate complex trade-offs between marketing, technical SEO, and product conversion, aligning multiple stakeholders to maintain a unified, multi-year web vision.

• Customer Focus: Deeply understand our target customers. Conduct market research, identify industry trends, and provide competitive analysis.

• Operational Excellence: Define and evangelize best practices for experimentation, AI governance, and product-led growth (PLG) that elevate the performance of web and product teams across the organization.

We’d love to hear from people with

• 7+ years of experience in Web Product Management (SaaS / PLG preferred) delivering significant business impact through web platforms.

• 4+ years of experience designing, implementing, and analyzing A/B and multivariate tests.

• A deep curiosity about what motivates users to engage and convert, using that empathy to build web experiences that solve their problems.

• High AI fluency with experience launching agents, automating workflows, and improving website agentic-readiness.

• A strong understanding of web technologies and content management systems, alongside expertise in data analysis using tools like Amplitude or Eppo.

• Product instincts matched by technical depth; you collaborate closely with engineering and design to architect scalable systems and navigate complex trade-offs.

• A leadership style rooted in ownership and empathy. You inspire trust, drive accountability, and elevate the people and products around you.

The base pay provided for this position ranges from $175,950.00 / year - $248,400.00 / year USD depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience.

Bonuses and commissions may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits.

#LI-remote

Why SurveyMonkey? We’re glad you asked

At SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the CHOICE Fund to help employees thrive in work and life.

We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with 25 acts of giving, opening new hubs in Costa Rica and India, crossing the threshold of 100 billion questions answered, and earning recognition as one of the Most Inspiring Workplaces across North America and Asia.

We live our company values—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.

Our commitment to an inclusive workplace

SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

Your data

For more information on how SurveyMonkey (including its subsidiary and affiliated companies) processes your personal data as a job candidate or applicant, please see our Global Applicant and Candidate Data Privacy Notice. Please note that we may use artificial intelligence (AI) tools to support parts of the hiring process, such as sourcing candidates, reviewing applications, analyzing resumes, or summarizing interviews. These tools assist our recruitment team but do not replace human judgment.