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The Senior Informaticist solves complex business problems using data from internal and external sources to provide insight to decision-makers. You will work with analytics, IT, and teams across the organization to improve CenterWell programs and assets by analyzing the customer journey. You will work assignments involving moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors. You will report to the Director of Informatics.

The CenterWell Experience team supports the corporate initiative of enhancing the customer and associate experience across CenterWell segments. This team works with analytics, operations, finance, and digital teams to identify friction points and provide end-to-end visibility to how our customers work with our touchpoints and operations.

You will use its experience of data, modeling, optimization, and reporting tools. You will apply disciplined analytics to assess behavior and improve programs and products to maximize revenue growth and patient and associate experience. You will use advanced or predictive modeling to develop and test cases that improve the outcomes and quality of the programs we offer. You will contribute to more approaches to analytical models as it builds knowledge of the business context in which it operates. You will begin to influence department's strategy. You will make decisions on issues regarding technical approach for project components, and work is performed without direction. You will exercise considerable latitude in determining goals and approaches to assignments.

Use your skills to make an impact
 

Key responsibilities of the Senior Informaticist include:

• Identify unique insights and solve complex challenges using a variety of data sources.
• Provide reporting, analytics solutions, and data science with the objective of optimizing performance and improving member experience.
• Build and present story-driven presentations based on analytics.
• Support complex process improvement and metrics development, and contributing to strategic direction of experience data and reporting.
• You will have a foundation in data architecture and reporting.
• You can be creative, anticipate around next steps in large projects.
• Must be passionate about contributing to an organization focused on improving consumer experiences and outcomes.
• You will manage projects, activities, and processes while collaborating with adjacent informatics and data science teams to experience reporting strategy and outcomes.
• You will manage requests from team members and partners and set realistic expectations.
• You will analyze the cause behind data trends and anomalies, then turn insights into clear, data-driven recommendations.
• You will uncover data anomalies, discover business insights and identify opportunities through the use of statistical, algorithmic, mining and visualization techniques.
• Develop presentations around insights and tell compelling stories with the data, and deliver to members at all levels: strategic, tactical, operational, and across departments: marketing, operations, finance, etc.
• Communicate findings, orally and visually in a way that can be easily understood by business counterparts.

Required Qualifications

• Bachelor's degree and 5+ years of data analytics experience OR Master's degree and 3+ years of experience.
• Experience with data mining, predictive modeling techniques and using data to guide outcomes and decisions.
• Advanced experience working with big and complex data sets within large organizations.
• Advanced experience using SQL to analyze complex datasets, can own complex data analysis and transformation processes.
• Advanced reporting and visualization experience, expertise in Power BI or similar reporting tools like Tableau.
• Experience analyzing big and complex data sets within large organizations, including program evaluation and optimization.
• Articulate and present findings to senior leadership.
• Must be passionate about contributing to an organization focused on improving consumer experiences.
• This position requires working Eastern Standard Time hours.

Preferred Qualifications

• Advanced Degree.
• Direct Journey Analytics expertise.
• Proficiency in understanding Health insurance related data.
• Consulting experience.
• Experience with Databricks or other cloud-based data transformation tools.

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Work at Home Requirements
To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary.

Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

 

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$97,900 - $133,500 per year

 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 09-12-2026

About us
 

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.