This is a remote position.
Job Description & Summary
As a Senior Associate, you will support integration ecosystems across UKG and Infor CloudSuite Financials, including UKG Integration Hub, APIs, SFTP-based data exchanges, and Infor ION/IPA workflows. You will ensure secure, reliable, and SLA-driven integration operations, supporting critical interfaces such as banking systems, EHR platforms, and downstream enterprise applications. You will also contribute to incident resolution, integration enhancements, and transition from incumbent environments.
Responsibilities
As a Senior Associate, you’ll work as part of a team of problem solvers helping clients solve complex technical challenges. Specific responsibilities include:
Provide L2/L3 support for integrations and middleware platforms (UKG Integration Hub, APIs, SFTP, Infor ION/IPA)
Monitor and troubleshoot interface failures, data transmission errors, and workflow issues
Manage and maintain API integrations (REST/SOAP), file-based integrations (SFTP), and event-driven workflows
Support end-to-end data flows across HR, Payroll, Finance, Banking, and EHR systems
Perform integration configuration, mapping updates, and minor enhancements
Ensure data integrity, reconciliation, and error handling across systems
Maintain integration documentation, runbooks, and operational procedures
Support secure data exchange, encryption, and compliance (PII/PHI handling)
Participate in transition, knowledge transfer, and stabilization from incumbent vendor
Identify opportunities for automation, monitoring improvements, and integration optimization
Skills and Experience
4–8+ years of experience in integration and middleware support
Hands-on experience with:
UKG Integration Hub / Boomi / similar iPaaS tools
Infor ION / IPA workflows (preferred)
API integrations (REST, SOAP)
File-based integrations (SFTP, flat files, XML/JSON)
Strong understanding of:
System integration patterns (batch, real-time, event-driven)
Data mapping, transformation, and error handling
End-to-end enterprise data flows (HR ↔ Finance ↔ external systems)
Experience in SLA-driven managed services environments and ticketing tools
Knowledge of data security, encryption, and compliance (PII/PHI)
Strong analytical and troubleshooting skills
Preferred Knowledge/Skills
Experience integrating with banking systems (payments, payroll files) and EHR/healthcare platforms
Exposure to UKG HR/Payroll and Infor CSF ecosystems
Familiarity with cloud integration platforms and monitoring tools
Experience in transition and managed services delivery models
