Customer Support - Voice

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Min of 2.5 years of Proven Experience in customer service, sales support, or administrative roles. Strong communication skills, both verbal and written. Experience with GoHighLevel CRM is highly preferred. Ability to multitask, prioritize tasks, and manage time effectively.

Core responsibilities:

Monitor and respond to customer emails in a timely and professional manner. Answer phone calls, address customer inquiries, and provide solutions to any issues. Send out quotes and follow up with potential clients to close sales or provide additional information. Handle reservation bookings, ensuring accuracy and customer satisfaction. Manage and update customer records using GoHighLevel CRM. Maintain detailed records of customer interactions, transactions, and resolutions. Process orders, cancellations, and refunds as required. Provide proactive customer support by following up on previous inquiries and ensuring resolution.

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!