Customer Support - Voice

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Min 2.5 years Proven experience in customer support and/or executive assistance (preferably in the entertainment, talent, or creative industries). Strong organizational and multitasking abilities, with attention to detail.

Core responsibilities:

Serve as the first point of contact for talent, clients, and partners via email, phone, and chat. Host, Organize, Manage, and moderate Virtual Meetings using Zoom Address inquiries, resolve issues, and provide timely information about agency services. Maintain client and talent records in CRM systems and ensure all data is up to date. Collaborate with internal teams to ensure seamless service for talent and clients. Monitor and respond to social media messages and inquiries as needed. Manage executive calendars, schedule meetings, and coordinate appointments. Assist in event planning, PR coordination, and travel arrangements for executives and talent. Conduct research and compile information to support executive decision-making.

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!