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Lead Captain

Role overview

Qualifications

  • 6 months of experience in the Captain role
  • Ability to communicate effectively
  • Ability to multitask and create attainable goals
  • Pro-U Trainer certified (preferred but not required)

Responsibilities

  • Lead by example using performance tools
  • Manage performance of 2 assigned regions
  • Perform 1 install per day for 5 days a week
  • Host weekly meetings to review performance

Key facts

  • Remote from: United States
  • Full time
  • Senior (5-10 years)
  • 0
  • English

Other skills

  • Team Leadership
  • Coaching
  • Training And Development
  • Communication
  • Adaptability
  • Multitasking
  • Goal Setting
  • Accountability

About the company

ADT® Home Security & Alarm Systems logo

ADT® Home Security & Alarm Systems

When you partner with SafeStreets, you’re joining forces with America’s #1 choice for helping them protect the things they value most. SafeStreets is ADT’s most respected Authorized Provider and is committed to treating our employees as such. When you become a member of our family, you will enjoy the benefits and resources of an industry leader, while still maintaining the passion of the SafeStreets team. SafeStreets has been an ADT Authorized Provider and 5-star leader in the home security space for over 20 years. Our ownership group and senior managers have extensive industry experience and are knowledgeable about the very latest developments regarding security products, services, and technology to help protect homeowners at the highest level. Along with our comprehensive services, our team also offer same-day installation in most locations so that we can provide safety and peace of mind to our customers in the fastest way possible. Currently, our team operates in 44 states, the District of Columbia, and have a network of nearly 400 trained Installation Consultants. Our footprint across America provides professional installation and service to every one of our customers. In fact, with our footprint, we cover over 90% of the U.S. population. Become part of the SafeStreets family and understand what makes SafeStreets one of the most respected businesses in the home security industry. SafeStreets USA, a proud partner and top Authorized Provider for ADT, is leading the industry in home security and automation. Having installed over a million security systems nationwide, we are now looking to expand our team with talented individuals who are eager to embark on a rewarding career in Smart Security. Along with treating each of our employees like they are part of our family, we also provide incredible benefits. From insurance plans to an innovative work environment, our company culture only deepens our commitment to the SafeStreets family.

Company details

Company size501 - 1000

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Job description

The SafeStreets Field Ops Team is searching for an SSP with current or prior Team Captain experience to pioneer a new position within the Captain program. Lead Captains will be working closely with Field Ops Leadership, Business Performance Leaders, Team Captains, and SSP’s in which these individuals will manage and own the performance, morale, training, and ensure the proper tools are being utilized by the SSP within their assigned regions.  

Position Responsibilities:

  • Lead by example using every performance tool provided by the company and continuously broadcasting through communication channels how use of these tools creates more success in the Field
  • Responsible for the performance of 2 assigned regions
  • 4 hours per day for 5 days of the week from a remote position will be required to focus on increasing performance metrics within 2 assigned regions
  • Lead Captain will be required to perform 1 install per day for 5 days of the week.
  • Work closely with Team Captain & BPL’s on agenda objectives to increase performance in his/her assigned regions.
  • Tracking each install for assigned regions and closely working with the Team Captain and SSPs within the region to coach, train and motivate.
  • Hosting weekly meetings to review performance with the Business Performance Manager as well as progress made by the Team Captain and SSP’s.
  • Conducting weekly national training calls with other Lead Captains to cover performance focused goals and agendas.
  • Driving contest agendas from start to finish.

 

Required:

  • Ability to communicate effectively and to be an influential role model.
  • Can adapt to changes within the Company with a positive attitude
  • Has 6 months of experience in the Captain role.
  • Must meet minimum required performance metrics per company average over a 90 day period
    • 1,000 Partner PEA
    • 800 Overall PEA
    • Average of 1 installed referral/SGN per month in 2024
    • No inventory discrepancies or outstanding issues in last 90 days
  • Ability to multitask, to create clear and attainable goals, and ability to create and follow through with the daily actions that lead to achieving these goals
  • Be Accountable: When failing, be able to acknowledge failure, find reasons for the failure, create the action plans to reverse the failure and to regain the desired performance being seeked. 
  • Will be Pro-U Trainer certified(preferred but not required to be currently)

What We Offer:

  • Competitive commission structure tied directly to assigned Regions’ performance $30,172 - $35,549 yearly earnings target
  • Dynamic, collaborative, and remote work environment
  • Opportunity for professional leadership growth and development.
  • The opportunity to help others change their lives.

Safe Streets is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance, and business needs. Safe Streets does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), marital status, age, national origin, sexual orientation, disability, genetic information, military service, or any other status protected under federal, state, or local law.

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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