Director of Business Development, CSD Access

The Director of Business Development is the leader responsible for driving revenue growth, client acquisition, partnership development, and market expansion across CSD Access. This role provides strategic and operational leadership of the Business Development function, overseeing the full sales lifecycle, from prospecting and outreach through proposal, negotiation, and close to support both CSD Access Direct (Direct Video Calling) and CSD Access Services (Interpreting & Captioning).

Reporting directly to the Division President, the Director translates organizational growth strategy into actionable sales plans, manages the BD team's day-to-day execution, and ensures the pipeline is healthy, accountable, and consistently advancing. The Director serves as a key contributor to CSD Access's market positioning and is responsible for building and maintaining high-value client and partner relationships across corporate, healthcare, government, education, and nonprofit sectors.

The ideal candidate is a results-driven, relationship-oriented leader with a proven track record of scaling revenue, building high-performing sales teams, and delivering against pipeline and revenue targets. They must be passionate about CSD's mission and bring a genuine understanding of and commitment to equitable communication access for Deaf, DeafBlind, and Hard of Hearing communities.

Strategic Growth & Revenue Leadership

• Own and execute CSD Access's business development strategy across all service lines, including Direct Video Calling (DVC), Video Remote Interpreting (VRI), captioning, and on-demand interpreting services.
• Define and manage revenue targets, pipeline goals, and market expansion plans in alignment with the Division President and Finance.
• Lead all business development efforts end-to-end from prospecting and outreach through proposal, negotiation, and close, ensuring the BD team operates with clear ownership, accountability, and a consultative sales approach.
• Identify, cultivate, and secure high-value partnerships and contracts across corporate, healthcare, government, education, and nonprofit sectors.
• Monitor industry trends, competitor dynamics, and regulatory developments (including FCC, NG911, CVTA) to inform strategy and position CSD Access competitively in the accessible communication services market.

  Client & Partnership Management

• Build and maintain strong relationships with key clients, prospects, partners, and stakeholders, serving as a senior representative of CSD Access in external discussions.
• Lead or support high-value contract negotiations in partnership with the Division President and Legal & Compliance.
• Ensure account management practices support long-term client retention, upselling, and expansion in close coordination with Operations.
• Represent CSD Access at industry conferences, networking events, and advocacy-related engagements.

Team Leadership & Development

• Directly oversee and develop the Business Development team, including BD Manager, BD Specialists, and BD Associates.
• Set clear expectations, performance standards, and professional development plans for all team members, consistent with the CSD Access Performance Review Framework.
• Foster a team culture rooted in accountability, collaboration, ownership, and mission alignment.
• Build bench strength within the team to support organizational growth and succession planning.
• Serve as a coach and thought partner to direct reports, helping them grow into stronger contributors and future leaders.

Reporting, Analytics & Decision-Making

• Establish and maintain reporting systems to track pipeline health, revenue performance, deal velocity, and activity metrics.
• Use data and insights to inform strategic decisions, prioritize opportunities, and adjust course as needed.
• Provide regular updates and strategic recommendations to the Division President on growth performance, risks, and opportunities.
• Ensure consistent and accurate CRM utilization across the team to support forecasting and accountability.

Internal Collaboration

• Partner with Marketing to ensure campaigns, content, and brand visibility align with BD pipeline priorities and client acquisition goals.
• Collaborate with Operations to support seamless client onboarding, implementation, and service delivery.
• Coordinate with IT, Finance, and Legal & Compliance as needed to advance deals and resolve operational dependencies.
• Provide market and client insights to internal stakeholders to inform product, service, and strategy decisions.
• Other duties as assigned by the Division President.

To perform the essential functions of this position successfully, an individual should demonstrate the following competencies:

• Strategic Growth Leadership: Ability to develop and execute business development strategies that align with CSD's mission, financial targets, and market opportunities.
• Revenue & Pipeline Management: Proven expertise in building and managing sales pipelines, driving revenue growth, and forecasting with accuracy.
• Client & Partnership Development: Exceptional relationship-building skills with a track record of cultivating high-value client and partner relationships.
• Financial Acumen: Understanding of budgets, forecasting, resource allocation, and pricing to support sustainable growth.
• Market & Competitive Insight: Deep understanding of target markets, industry trends, and competitive dynamics in accessibility, telecommunications, or related sectors.
• Communication Excellence: Superior written and verbal communication, including proficiency in presenting complex ideas to diverse audiences — clients, executives, and community stakeholders.
• Data-Driven Decision Making: Ability to use CRM data, market analytics, and performance metrics to inform strategy and measure outcomes.
• Team Development: Strong coaching, mentoring, and leadership skills with a commitment to building high-performing, accountable teams.
• Mission Alignment: Genuine understanding of and commitment to equitable communication access for Deaf, DeafBlind, and Hard of Hearing communities.

Qualifications  

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field (Master's degree preferred).
• Minimum of six (6) years of progressive experience in business development, sales leadership, or revenue-generating roles, with at least two (2) years in a management or senior business development position.
• Proven track record of driving revenue growth and building high-performing sales teams.
• Minimum of five (5) years of experience working with CRM systems, demonstrating proficiency in CRM management, data analysis, and pipeline optimization.
• Strong understanding of the Deaf and Hard of Hearing community and a commitment to CSD's mission.
• Ability to communicate in American Sign Language (Required).
• Experience in contact center operations, telecommunications, interpreting services, or accessibility-related industries (Preferred).

Work Environment / Physical Requirements

This position is moderately self-directed and requires understanding and compliance with company policies, procedures, and values. The position works in a virtual office environment utilizing a computer and standard office equipment. While performing the duties of this job, the employee is regularly required to interact collaboratively with the team and stakeholders, and communicate via phone, videophone, or text messaging. The employee may be required to occasionally lift and/or move up to 10 pounds. The position may require travel up to 15%.