Job Summary:
The Senior Manager, Strategic Sourcing & Vendor Performance is responsible for developing and leading a team of sourcing and vendor managers in an integrated model of sourcing, vendor management and category management. Responsibilities include establishing and maintaining a model of category management through the entire vendor lifecycle from vendor selection through vendor performance of an active contract.
Essential Functions:
- Provide guidance to the business, legal, regulatory, compliance and other stakeholders to ensure requirements of vendor agreements are fully understood
- Establish and maintain effective relationships with internal stakeholders; become trusted collaborative partner to them in crafting vendor agreements that maximize results for CareSource
- Keep abreast of market intelligence as it relates vendors services, including, but not limited to cost, KPIs, expected performance, innovations, to drive a best in class category management department
- Assess, interpret, and incorporate new and revised regulatory, government contract and RFP requirements into service levels and KPIs for vendor agreements; remain current in federal/state laws and regulations, industry standards and best practices of category management
- Partner with Business Units to develop and implement strategies around vendor performance; assessing the market within and outside spend categories to identify best in class KPIs and ensure inclusion in contracts, and help ensure all vendor performance monitoring is executed
- Perform and develop the training plan to facilitate the effective application and awareness of vendor performance and category management
- Perform data analytics and reporting activities; provide and maintain oversight and performance reporting mechanisms, and track and report outcomes from vendor management activities, collect, organize, and distribute reports and documents and recommend enhancements to reporting and audit tools
- Maintain and administer vendor performance database and/or platform
- Establish cadence with strategic suppliers and business stakeholders for reviewing supplier performance against contractual obligations
- Establish KPIs, identify benchmarks and set targets to regularly capture and report on the performance of direct categories/sub-categories
- Coordinate the sourcing strategy review with business stakeholders
- Monitor execution of sourcing activities (RFI, RFQ, events, etc.) within category to achieve identified value and outcomes
- Provide active support to fact-based negotiations with suppliers and facilitate high value proposal evaluation and award decisions with business stakeholders
- Develop the category plan (e.g. vision, strategy and implementation road map) with sourcing leaders by conducting assessments of current and future business requirements needs
- Implement the category plan utilizing the category team to take on initiatives such as strategic sourcing and demand management aligned to the category strategy /plan
- Perform periodical financial and spend reviews to track and review category financial performance using key metrics and actual vs budgeted spend variance
- Develop, manage and lead the Sourcing team with a focus on spend and performance in a strategic and goal-oriented manner
- Maintain awareness of operational risks faced by the business from vendor failure/poor performance.
- Manage, mentor, coach, and develop staff
- Conduct performance management activities for direct reports including performance appraisals and discipline as appropriate; provide feedback on deliverables to staff on a timely basis
- Perform any other job duties as requested
Education and Experience:
- Bachelor of Science/Arts degree in Business or in a related medical or business field or equivalent years of relevant work experience is required
- Master of Health Administration, Business, Management, related Health or Mental Health or J.D. in Law is preferred
- Minimum of eight (8) years of contracting, vendor oversight/management, strategic sourcing, compliance, account management, process improvement, quality assurance, internal audit or equivalent experience is required
- Minimum of three (3) years prior management experience is required
- Previous experience in a Managed Care Organization or other healthcare related field is preferred
Competencies, Knowledge and Skills:
- Advanced capabilities in Microsoft Word, Excel and PowerPoint
- Skilled in collaborative management of professional staff
- Knowledge of contracting, standards or controls management, preferably from a Managed Care Organization
- Comprehensive knowledge of applicable concepts and methodologies such as continuous quality improvement and auditing experience
- Knowledge of and application of regulatory compliance (Medicare, Medicaid, Health Exchange and/or Duals), quality measures (HEDIS/ STARS) and/or accreditation standards (NCQA/ URAC)
- Strong project management skills with ability to handle multiple projects within time constraints
- Proven success in developing and implementing new practices and controls
- Leadership/management skills
- Knowledge of health plan environment is preferred
- Strong analytical and statistical skills and attention to detail
- Ability to work in a fast-past environment and reprioritize
- Effective problem solving skills with attention to detail
- Ability to develop, prioritize and accomplish goals
- Strong communication skills (both written and verbal)
- Strong interpersonal skills and high level of professionalism
- Ability to work independently and within a team environment
- Effective active listening and critical thinking skills
- Display a customer service, member-focused orientation
Licensure and Certification:
Working Conditions:
- General office environment; may be required to sit or stand for extended periods of time
Compensation Range:
$94,100.00 - $164,800.00
CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.
Compensation Type (hourly/salary):
Salary
Organization Level Competencies
This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.
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