The Order Management Team Lead is responsible for ensuring the accuracy, integrity, and timely execution of complex post-sale customer and vendor orders. This role partners closely with Sales, Accounting, and Supply Chain to review, validate, and optimize order structures, monitor order lifecycles, and proactively mitigate risks that could impact fulfillment, invoicing, or revenue. Serving as a key resource for process guidance, the Team Lead provides oversight of order accuracy across the team, audits critical transactions, and ensures compliance with company policies, contractual obligations, and regulatory standards. The role drives continuous improvement initiatives, leads operational trainings on key processes, and leverages deep business acumen to optimize purchasing, forecasting, and inventory management for maximum organizational impact.
Primary Position Tasks:
- Own and execute end-to-end post-sale order management for customer and vendor transactions from entry through fulfillment with minimal oversight
- Support pre-sales activities by partnering with Sales to build accurate orders and provide guidance on order best practices prior to submission
- Proactively review, structure, and validate internal sales orders in alignment with approved quotes and complex deal constructs
- Partner closely with pre-sales, Account Executives, and Sales Operations to shape order strategy upstream and ensure clean order builds prior to submission
- Generate, submit, and strategically manage purchase orders to vendors, optimizing for accuracy, timing, and business impact
- Provide advanced monitoring of the order lifecycle, anticipating risks and driving timely, accurate delivery outcomes
- Maintain comprehensive visibility into order status and independently resolve delays, discrepancies, or fulfillment risks
- Provide Sales and Sales Operations with timely, accurate updates on order status, risks, and trends
- Collaborate cross-functionally with accounting to ensure alignment across accounts receivable and accounts payable processes
- Conduct detailed investigation and analysis of cost incurred and forecasting across all orders, not limited to assigned workload
- Perform monthly inventory reviews in partnership with accounting to ensure accuracy and financial alignment
- Analyze shipment, delivery, and contract variables to forecast invoicing timelines and identify potential revenue impacts
- Lead complex RMA processes with customers and vendors, ensuring efficient resolution and strong customer experience
- Partner strategically with warehouse and logistics teams to optimize shipment execution and manage aged inventory disposition
- Serve as a primary point of contact and resource for other Order Managers, providing guidance on process and issue resolution
- Maintain strong availability and responsiveness to support the broader Order Management team as needed
- Provide an additional layer of oversight by auditing orders for accuracy and monitoring invoice timeliness to reinforce team accountability
- Lead and facilitate training on designated business operations topics (e.g., RMA, forecasting, cost-incurred analysis)
- Participate in recurring leadership and cross-functional meetings to provide operational insight and recommendations
- Leverage deep business acumen to maximize Red River’s buying power
- Identify, prioritize, and drive continuous improvement initiatives across supply chain and order management processes, including manager-directed process cleanup efforts
- Take a proactive, process-focused approach by anticipating needs, solving problems, and staying closely aligned with business operations
- Execute assigned order workload in full compliance with established processes and quality standards
- Communicate professionally and effectively with both internal and external stakeholders
- Maintain and continuously enhance documentation to ensure compliance with company policy, contractual obligations, and governmental regulations
- Ensure adherence to ISO 9001, Supply Chain Manual, and Supply Chain Risk Management procedures while identifying areas for improvement
- Perform other business duties as assigned
Minimum Education/Certification/Experience Requirements:
- Experience with Microsoft Office Suite, particularly with Excel
- 2 Year degree or relevant experience
- 7+ years in an order management role, project management, buyer/procurement, or similar function
- Experience interacting with external customers in support of customer success
- Experience working with Finance A/P and A/R departments.
- Understanding of ERP and CRM business systems, or similar
Preferred Education/Certification/Experience:
- 4 Year degree preferred or relevant experience
- 10+ years in an order management role, project management, buyer, or similar function
- Experience troubleshooting, analyzing, and solving complex business process problems
- Experience working in a commercial and federal business
Knowledge, Skills and Abilities:
- Detail oriented - Ability to maintain 100% accuracy on large, complex tasks
- Self-motivated with the ability to proactively assist their team(s)
- Strong interpersonal skills with ability to work well on a team
- Ability to multi-task and maintain accuracy under a heavy workload
- Excellent written and verbal communication skills
- Strong organizational skills
- Ability to work in a remote office environment
- Collaborate with multiple internal & external teams to meet corporate goals & initiatives
- Problem solver with a customer-service oriented approach
- A willingness to think outside the box to resolve complications and facilitate best practices within the department/company
Essential Elements (Mental; Physical; Equipment used):
This position is an office/remote office position that requires remaining in a stationary position for multiple hours throughout the workday.
This position requires the ability to continuously communicate with co-workers throughout the day utilizing Red River approved and/or provided communication tools and equipment.
Special Requirements:
Some travel may be required.
Basic Qualifications:
- U.S. Citizenship Required
Red River offers a competitive salary, excellent benefits and an exceptional work environment. You can review our benefit offerings here. If you are ready to join a growing company, please submit your resume and cover letter (optional).
EOE M/F/DISABLED/Vet
Red River is an equal opportunity employer. All qualified applicants will receive consideration for employment. Discrimination or harassment based upon any protected characteristics as defined by state or federal law is wholly inconsistent with our company values and will not be tolerated.
In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Act of 1974, and Title I of the American’s with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact accommodation@redriver.com. PLEASE NOTE: This contact channel is reserved for use by individuals with disabilities who require special accommodations in order to submit an expression of interest in a position within Red River.
Red River does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless Red River has an active agreement in place with the recruiter and such a request has been made by the Red River Talent Acquisition team and such candidate was submitted to the Red River Talent Acquisition Team via our Applicant Tracking System. Any unsolicited resumes or other data submitted to Red River in violation of this policy may be used by Red River without obligation to pay any fees of any kind to the recruiter.
