Patient Experience Navigator (Medical Assistant)

Help patients schedule and complete their referrals, imaging, procedures, and screenings

Submit and track prior authorizations and requests for durable medical equipment (DME)

Gather, organize, and manage patient medical records to support coordinated care

Work closely with the care team to resolve urgent patient needs quickly and effectively

Support patients in completing preventive screenings (e.g., colonoscopies, mammograms, labs) and contribute to closing care quality gaps

Protect patient information at all times by following HIPAA and confidentiality requirements

Carry out additional responsibilities as needed to support patient care and team operations

You provide outstanding service and make patients feel welcomed, supported, and heard. You can clearly explain the importance of tests or referrals and help patients overcome barriers to completing them

You take initiative, set your own priorities, and align your work with team and organizational goals

You understand performance metrics and adjust your workflow to consistently meet or exceed them

In a fast-growing startup, processes evolve quickly and you have ability to learn rapidly and can adjust to new protocols with ease

You enjoy learning new tools and technologies and use them to improve your efficiency and workflow

You are dependable and ensure no task or patient need is overlooked

You work effectively with the care team to support patient care plans and daily operations

You manage a high volume of tasks efficiently and follow each order through to completion

Required

Demonstrated success in roles that require delivering exceptional service and support to patients or clients

Able to manage multiple priorities, including scheduling, coordinating referrals, and processing medical orders efficiently

Strong ability to interact clearly and empathetically with patients, and collaborate effectively with care team members to address questions or resolve issues

Solid understanding of patient confidentiality requirements and strict adherence to HIPAA standards

Preferred

Experience working in a healthcare environment, handling day-to-day operational tasks

Familiar with processing prior authorizations, managing durable medical equipment (DME) requests, or organizing patient medical records

Experience working in a call center or other fast-paced setting with a high volume of tasks