Sleep Number® is the leader in personalized sleep wellness. Backed by almost 40 years of innovation, Sleep Number has helped more than 16 million people achieve their best sleep. We are guided by our purpose – improving lives by personalizing sleep. This is exemplified through our 3,000+ purpose-driven team members who passionately innovate to drive value creation through our fully integrated business model, owning the process from start to finish, and care at every step.
At Sleep Number, you’ll be part of a team redefining what’s possible in sleep, health, and wellness. Backed by world-class research and continued innovation, we create mattresses with adjustable firmness, pressure relief, and temperature-balancing comfort that adapt to customers’ changing needs, night after night, year after year. Our people thrive in a culture where purpose, innovation, and customer experience drive every decision. Join us and help shape the future of sleep wellness.
Job Summary
The District Manager (DM) is a senior field leader responsible for delivering sustained sales, profit, and market share growth across a multi‑store district while ensuring exceptional customer experience and operational excellence. This role is based out of the Phoenix, AZ area. This role serves as the critical link between enterprise and regional strategy and store level execution; translating priorities into disciplined action through strong store leadership, clear accountability, and consistent coaching.
The District Manager operates with a strong ownership and urgency mindset, accountable for district outcomes while leading through inspection, coaching and follow-through rather than direct store-level execution. The District Manager builds leadership capability and execution discipline to deliver results consistently and at pace through others. Success in this role is measured not only by performance, but by the strength, consistency, and sustainability of the district’s business over time.
Primary Duties and Responsibilities (10+% of time spent)
The following are essential functions of the position:
District Results & Performance 40%
- Own district‑level performance outcomes, including revenue, profitability drivers, and key operating metrics with clear accountability for results and speed of improvement (e.g., sales plan, conversion, units, audit results, staffing effectiveness).
- Deliver sales growth and increased conversion, leveraging lead management and customer relationship management (CRM) systems, data and technology.
- Inspect and reinforce execution of pricing, promotional, and discount strategies in support of margin and top-line performance.
- Ensure every store delivers a differentiated, high-quality customer experience, reflected in customer satisfaction and sales outcomes.
Talent Leadership & Development 30%
- Attract, select, onboard, and develop high‑caliber Store Managers, ensuring strong bench strength and succession readiness across the district.
- Hold leaders accountable for talent outcomes, including hiring quality, engagement, retention, and team performance development with timely follow-up when expectations are not met.
- Build a culture of continuous learning and growth mindset, embedding feedback, coaching, and development into daily leadership practices.
- Role‑model inclusive leadership behaviors and ensure equitable talent practices across hiring, development, and advancement.
Field Leadership & Execution 20%
- Translate regional and enterprise priorities into clear expectations, non-negotiable standards and measurable outcomes for Store Managers.
- Lead through disciplined inspection and follow-up, using regular in‑store presence, performance reviews, and data to identify gaps and reinforce expectations.
- Drive consistent execution by holding Store Managers accountable for results and behaviors, addressing missed commitments quickly and directly.
- Reinforce selling excellence and customer experience through observation, real-time coaching, and skill development, without stepping into store‑level execution or problem-solving on behalf of store leaders.
- Model and reinforce disciplined leadership routines, ensuring priorities are executed, commitments are followed up on, and execution gaps are addressed with urgency, focus, and consistency across the district.
Cross-Functional Leadership & Partnership 10%
- Build strong, trust‑based relationships with cross‑functional partners (HR, Sales Enablement & Evolution, Learning & Development, Marketing, Real Estate, etc.) to remove barriers and improve execution.
- Operate with an enterprise mindset, balancing district autonomy with adherence to standardized processes, systems, and compliance requirements.
- Serve as a visible culture carrier who models company purpose, principles, ethical leadership, and accountability.
- Partner with HR on team member escalations and investigations, ensuring timely escalation, leader participation, and disciplined execution of outcomes.
Other Responsibilities (<5% of time spent)
The following are non-essential job duties and responsibilities of the position:
- Special projects and other duties as assigned.
Qualifications
Education, Related Experience, Certifications
- Bachelor’s degree preferred; equivalent combination of education and experience considered.
- 7–10 years of progressive retail experience in commission‑based or premium/luxury selling environments required.
- 2–3+ years of multi-unit leadership experience with demonstrated success driving results through Store Managers or equivalent leader roles required.
- Experience leading geographically dispersed teams and operating within standardized enterprise systems and processes.
Knowledge, Skills
- Knowledge of multi‑unit retail business operations, including sales performance drivers, margin‑influencing levers (pricing, discounting, mix), labor effectiveness, and customer experience standards
- Demonstrated skill translating enterprise and regional priorities into clear expectations, measurable outcomes, and consistent execution through Store Managers
- Proven skill holding leaders accountable through structured performance management, disciplined inspection, and coaching rather than direct execution
- Demonstrated skill recruiting, selecting, developing, and retaining high‑performing Store Managers, including building bench strength and succession readiness
- Working knowledge of data‑driven performance management, including use of KPIs, dashboards, CRM, and lead management tools to diagnose performance and drive improvement
- Demonstrated skill coaching leaders at scale using observation, performance data, and targeted development conversations across in‑person and virtual settings
- Strong selling acumen with demonstrated skill coaching selling behaviors and customer experience outcomes without displacing Store Manager ownership
The following are standard physical, mental and behavioral requirements needed to perform the essential functions of the position.
- Ability to analyze situations and make sound, timely decisions.
- Ability to convey information and ideas clearly and effectively, both verbally and in writing.
- Ability to maintain focus and composure under pressure and prioritize decisions appropriately.
- Ability to exercise sound judgment, take initiative, and seek clarification when needed.
- Ability to manage workload independently, organize tasks, and shift priorities as needed.
- Ability to adapt to changing work environments, schedules, or priorities.
- Ability to establish and maintain effective working relationships and demonstrate a service-oriented approach.
- Ability to maintain confidentiality and exercise discretion with sensitive information.
- Ability to accept supervision, respond to feedback, and collaborate effectively with others.
- Ability to work cooperatively in a team-based setting.
- Ability to sustain required performance and engagement throughout a standard work schedule.
- Ability to meet the attendance requirements of the job, including punctuality and consistency.
Working Conditions and Schedule
- Flexible work schedule required based on business needs, including evenings, weekends, and holidays
- Frequent travel required, including daily travel within the assigned district or market area and periodic travel to regional or national meetings
- Role requires residence within the assigned district or market area
- Valid driver’s license required
- Willingness to relocate within the region or company preferred
- This role is designated as remote based out of Phoenix, AZ; requires a dedicated home work environment and reliable high‑speed internet to support virtual meetings, reporting, and cross‑functional collaboration.
Americans with Disability Act Disclaimer
Sleep Number will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and other applicable federal, local, or state laws.
Wellbeing
At Sleep Number, wellbeing isn’t a program—it’s part of who we are. We support team members and their families across emotional, financial, career, community, and physical health, all anchored in sleep.
Along with competitive pay, eligible team members receive robust benefits such as medical, pharmacy, dental, life and disability insurance, a 401(k), paid time off, and additional resources that promote lifelong wellbeing.
EEO Statement
Sleep Number is an equal opportunity employer. We cultivate a workplace culture where everyone is valued, respected, and treated fairly.
Want to help make dreams come true? Apply Today
Sleep Number accepts ongoing applications for this position.
