Admissions Specialist : Full-time

ADMISSIONS SPECIALIST:

Two potential schedule options:

• Sunday - Wednesday: 11am - 10pm
• Sunday - Wednesday: 8am - 7pm

Valley Hope  is expanding our Admissions team by adding this new role of Admissions Specialist.  This is a full-time work-from-home position; however, the ideal candidate with reside within an hour drive of a Valley Hope facility.

Valley Hope restores lives affected by addiction and supports lifelong recovery.  At Valley Hope, our mission comes to life through our core values of Character, Compassion, and Commitment.  Are you ready to join an organization where you can make an extraordinary impact, conquering addiction one patient and family at a time?  If so, Valley Hope welcomes you!

With a near 60-year legacy of helping patients and families, Valley Hope is nationally known as a trusted provider of addiction treatment and recovery support. 

Our work is mission-driven, supported by a strong culture of teamwork and a compassionate environment that is the foundation of the Valley Hope organization.

EDUCATION & EXPERIENCE

Required:  

• One (1) plus years of work experience in a similar position and/or healthcare environment.
• One (1) plus years of customer service experience.

Preferred:

• Associate degree.   
• Two (2) plus years of work experience in behavioral healthcare environment and/or within the substance abuse treatment industry.   
• Work experience as a Behavioral Healthcare Technician, Case Manager, or Peer Support Recovery Specialist.  
• Cardiopulmonary Resuscitation (CPR)

COMPENSATION:

• Starting Hourly wage at $20.00 - $26.00/hr. (Based on education and experience)

BENEFITS:

• Medical coverage — Valley Hope pays up to 85% of premiums
• Dental & vision plans at competitive rates
• Up to 27 days of PTO (based on position and tenure)
• 8 paid holidays (including a personal day)
• Paid parental leave
• 401(k) with employer match
• Tuition assistance to grow your career
• Student loan repayment support
• Public Student Loan Forgiveness (PSLF) eligible employer
• HSA & FSA options to manage healthcare costs
• Employee Assistance Program (EAP) for added support
• And more perks designed with you in mind!

JOB SUMMARY:

• Functions as a key member of the Business Services team; works collectively to support the admissions needs of identified markets for residential and outpatient treatment facilities with an emphasis on prospective patients and securing VHA as their service provider. 
•  Handles incoming admissions inquires; serves as primary point of contact for prospective and incoming patients, families, and referral sources; creates a patient-focused experience for those seeking VHA services.  
• Conducts initial pre-admissions screening with a focus on gathering preliminary information to identify level of care/services needed and fit with VHA service; utilizes identified criteria and tools to perform high-level screening of mental and physical health status.
• Performs preliminary financial assessment with prospective patients; gathers necessary financial information (including payor source/self-pay options) and processes Verification of Benefits to pre-qualify prospective patients. 
• Schedules admissions appointments for patients; communicates admissions appointments with appropriate staff/departments to ensure support for incoming patients.
• Assists patients in completing administrative admissions process including obtaining necessary information in support of admissions appointments.
• Refers inquires to other agencies and community resources when prospective patients’ needs are not a fit with VHA services.
• Creates and updates electronic records in identified data tracking/electronic medical records systems for prospective and incoming patients; inputs data in an accurate and timely manner following calls and initial admissions processing.
• Performs follow up calls in a timely manner to referral sources and prospective patients in support of their treatment needs and securing VHA as their service provider. 
• Performs medical records requests from referring providers and ensures compliance to HIPPA and 42 CFR Part 2 regulatory requirements.
• Maintains information within identified systems on outside agencies/community resources; coordinates with appropriate process partners with to ensure data is current and accurate.
• Maintains oversight of bed tracking data including open beds, incoming patients for the day, and discharges for the day.
• Performs various administrative duties in support of the admissions process and admissions team responsibilities (e.g., chart audits; maintenance activities within data tracking systems such as dispositioning of patient call records, records clean up; etc.).
• Assists with quality assurance measures in support of continuous improvement efforts.
• Maintains confidentiality of prospective and incoming patient data in accordance with HIPAA and 42 CFR Part 2 regulatory requirements.
• Maintains working knowledge of applicable Valley Hope policies and processes, facility specific protocols and insurance plans or identified markets, and regulatory requirements related to admissions functions of Business Services.

WORK ENVIRONMENT:  

• Remote work expectations: employee should designate a quite work space free of outside distractions/noises; space needs to be such that PHI or confidential information is secured cannot be seen by others within the home; the employee is expected to not provide child care during their shift; 
• Must be able to work non-typical hours including evenings and/or weekends based on operational needs.
• Sitting for extended periods of time