Logo for American Income Life: AO

Client Service & Enrollment Specialist — Canada RM at AO Nation

Role overview

Qualifications

  • Service-Oriented Professionals
  • Growth Mindset
  • Problem Solvers
  • Strong Work Ethic

Responsibilities

  • Client Engagement: Work directly with families to understand their unique needs, providing personalized guidance.
  • Client Education: Present and demonstrate company services and enrollment programs to prospective clients.
  • Product Mastery: Develop a thorough understanding of specialized protection plans and service offerings.
  • Customer Care & Retention: Maintain relationships with existing clients through regular policy reviews and support.

Key facts

Other skills

  • Customer Service
  • Problem Solving
  • Growth Mindedness
  • Strong Work Ethic

About the company

American Income Life: AO logo

American Income Life: AO

Insurance

AO serves working families across America and Canada and we are the largest distribution system of Globe Life, American Income Division.

Company details

Company typeLarge
IndustryInsurance
Company size1001 - 5000

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Job description

Client Service & Enrollment Specialist – (Excludes QC, NB, NS, PE, & Territories)

Location: Remote — Canada (Excluding QC, NB, NS, PE, NT, YT, & NU)

Employment Type: Full-Time

About Us: Join a Proven, Rapidly Scaling Team

Are you ready to take control of your professional growth? AO Globe Life is looking for ambitious individuals who are ready to embrace a modern, structured path to success—all while working 100% remotely.

You will be joining an organization experiencing historic momentum. Between 2019 and 2025, our team achieved an incredible 286% increase in annual organizational volume. We are continuing to scale rapidly, with a projected milestone of over $200 million in 2026. This phenomenal trajectory means unmatched stability, expanded infrastructure, and immediate leadership opportunities for driven individuals who join us today.

About the Role

As a Client Service & Enrollment Specialist, your primary focus will be serving individuals and families, helping them secure their financial peace of mind. This role beautifully bridges detailed client education with long-term relationship management. If you are looking for an environment where your professional trajectory matches your personal dedication, this is your opportunity to build a career on your own terms.

Key Responsibilities

● Client Engagement: Work directly with families to understand their unique needs, providing personalized guidance and helping them navigate their protection options.

● Client Education: Present and demonstrate company services and enrollment programs clearly to prospective clients, guiding them smoothly through the virtual application and verification process.

● Product Mastery: Develop a thorough, comprehensive understanding of our specialized protection plans, programs, and service offerings.

● Customer Care & Retention: Maintain and strengthen ongoing relationships with existing clients through regular policy reviews, follow-ups, and dedicated support with account adjustments or claims.

● Regulatory Compliance: Ensure all client interactions, applications, and consultation practices strictly comply with provincial guidelines and legal regulatory requirements.

● Professional Development: Stay updated on industry trends, provincial regulations, and consultation techniques by actively participating in daily training and group coaching opportunities.

Territory & Hiring Exclusions

Please note that we are currently accepting applications from residents of Alberta, British Columbia, Saskatchewan, Manitoba, Ontario, and Newfoundland and Labrador.

We are unable to accept applications from candidates residing in:

● Quebec (QC)

● New Brunswick (NB)

● Nova Scotia (NS)

● Prince Edward Island (PE)

● Northwest Territories (NT), Yukon (YT), or Nunavut (NU)

What We Are Looking For

● Service-Oriented Professionals: Dedicated individuals with a background or strong interest in client services, customer support, or community-facing roles.

● Growth Mindset: People who view challenges as opportunities to learn, adapt, and expand their professional skill set.

● Problem Solvers: A natural talent for listening intently, identifying client needs, and providing clear, structured solutions.

● Strong Work Ethic: Driven individuals who appreciate a workspace where advancement and recognition are determined entirely by personal effort and dedication.

● Remote Independence: Self-disciplined, reliable, and comfortable managing a productive schedule from a quiet home office setup.

Why AO Globe Life?

● Work-From-Home Freedom: Design your professional day with the flexibility to work from anywhere within our approved provinces—no corporate desk required.

● Structured Leadership Track: Transparent career advancement milestones that allow you to move from service representation into team mentoring and management.

● Culture of Excellence: Access to continuous corporate recognition programs, internal milestones, and supportive leadership that celebrates your hard work.

Ready to Apply?

Interviews are being conducted remotely via Zoom to ensure we can connect safely and efficiently. Submit your contact information and updated resume today to connect with our recruitment team.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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