Supporter Services Senior Executive

Supporter Services Senior Executive

Salary: £29,175 - £31,297 plus benefits
Reports to: Supporter Services Manager
Directorate: Marketing, Fundraising & Engagement
Contract: Fixed Term x 2 (9 months)
Hours: Full-time, 35 hours per week (between 8am – 8pm, 10 days within 14, including 2 weekends in 6)
Location: Home-based (anywhere in the UK)
External closing date: 15 July 2026 23:55

Internal closing date: 19 July 2026, 23:55
Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.
Recruitment Process: 1 stage role-based competency interview

How do I apply?

We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won’t be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively. Please note that applications can’t be edited once submitted.

Interview Dates: From 22 July 2026

At Cancer Research UK, we exist to beat cancer.

We’re looking for a highly organised and solutions-driven Supporter Services Senior Executive to play a key role in delivering an outstanding supporter experience. Acting with ambition, courage and determination, you’ll work across multiple functions to ensure services run smoothly and efficiently, using data and insight to drive continuous improvement. You’ll collaborate with stakeholders, support your colleagues and ensure every supporter interaction reflects our commitment to being credible, human and working together.

What will I be doing?

• Manage workforce planning, forecasting and rota scheduling to ensure service levels are achieved
• Distribute and prioritise work across teams, acting as the gatekeeper for new requests
• Analyse reports and dashboards to identify trends and optimise resource planning
• Deliver quality monitoring, coaching and training to maintain high service standards
• Provide second-line support, including handling escalated supporter queries
• Collaborate with managers and stakeholders to improve processes, systems and supporter experience
• Drive continuous improvement by identifying opportunities to enhance supporter journeys, operational efficiency and fundraising outcomes – championing new ideas and fostering a culture of innovation across Supporter Services

What are we looking for?

• Experience delivering coaching and feedback to support performance improvement
• Strong analytical and problem-solving skills with the ability to present insights clearly
• Experience managing performance against SLAs and KPIs
• Excellent communication and stakeholder management skills
• Highly organised, able to manage competing priorities independently
• Confident using Microsoft tools and learning new systems quickly

Our organisation values are designed to guide all that we do.

Act with ambition, courage and determination

Credible: Act with rigour and professionalism

Human: Act to have a positive impact on people

Together: Act inclusively and collaboratively

We’re looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.

If you’re interested in applying and excited about working with us but are unsure if you have the right skills and experience we’d still love to hear from you.

What will I gain?

We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.

You can explore our benefits by visiting our careers web page.

Internal Eligibility criteria

Internal candidates should ideally have completed their 6-month ‘getting started’ period before applying for other roles. You should also advise your current line manager at the point you make an internal application, or at the latest, at the point of being invited for an interview.
 

All internal candidates applying for a secondment, must have:

• completed their getting started period
• discussed their intention to apply and gained approval to apply with their line manager
• been in their substantive (home) role for at least 6 months (this is only applicable if you have previously been on secondment)

If you do not confirm that you meet these requirements, we will not be able to progress your application.

Additional information

For more information about working with us please visit our website or contact us at recruitment@cancer.org.uk.  

For more updates on our work and careers, follow us on: LinkedIn, Facebook, Instagram, X and YouTube.

Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.

We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen. Please contact recruitment@cancer.org.uk or 020 3469 8400 as soon as possible. 

Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.