Role overview

Qualifications

Proficiency in both Spanish and English is preferred
One plus years' experience with collections in a call center environment
Auto collections experience is preferred
Outstanding customer, communication and organizational skill

Responsibilities

Perform delinquent account collection calls, emails, or text messages assigned by management
Service inbound customer calls pertaining to collections and redemptions
Maintain clear and descriptive notes
Prepare delinquent accounts for post repossession process

Key facts

Remote from: United States
Full time
English, Spanish

Hard skills

Transitional Bilingual Education

Other skills

Collections
Customer Service
Organizational Skills
Teamwork
Communication
Personal Integrity

About the company

Lendbuzz

Financial Services

Lendbuzz is an AI-based auto finance platform that helps consumers obtain fair access to credit when purchasing a car. Powered by alternative data and machine-learning algorithms, Lendbuzz can assess the creditworthiness of consumers whose credit scores range from good to non-existent—a group totalling some 100 million people—yet despite their massive numbers are underserved by traditional loan processes. Lendbuzz supports the success of their dealership partners through consumer loans that help those dealers reach a more diversified client base, together with competitive floorplanning options that help them grow their businesses. Lendbuzz is headquartered in Boston, Massachusetts and was founded in 2015.

Company details

Company typeScaleup

IndustryFinancial Services

Company size201 - 500

Links

Website LinkedIn See all jobs

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Job description

At Lendbuzz, we believe financial opportunity should be more personalized and fair. We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit. From our employees to our dealers, partners, and borrowers, we’ve built a company and a culture around a resolute belief in the promise and power of diversity. We value independent and critical thinking.

We are looking for an outstanding team member to join in managing and coordinating the collection of delinquent payments for auto loan accounts.

Key Responsibilities:

Perform delinquent account collection calls, emails, or text messages assigned by management

Service inbound customer calls pertaining to collections and redemptions

Maintain clear and descriptive notes

Set up and process one-time payments

Prepare delinquent accounts for post repossession process

Communicate with clients in a timely and orderly fashion by sending out notices

Review accounts that have been referred for repossession and legal actions against debtors

Issue written and oral instructions

Enforce compliance with Collection Standard of Conduct policies

Perform various administrative functions

Key Requirements:

Proficiency in both Spanish and English is preferred

One plus years' experience with collections in a call center environment

Auto collections experience is preferred

Previous work in collections, preferably in the automotive industry

Outstanding customer, communication and organizational skill

High level of integrity

Strong sense of teamwork yet able to work independently

We believe:

Diversity is a competitive advantage. We celebrate our differences, and are better when we have a variety of experiences, viewpoints, and backgrounds.

Compassion is a strength. We care about our customers and look to build long-term relationships with them.

Simplicity is a key feature. We work hard to make our forms and processes as painless and intuitive as possible.

Honesty and transparency are non negotiable. We incorporate these traits in all of our interactions.

Financial opportunity belongs to everyone. We work every day to improve lives by extending this opportunity.

If you believe these things too then we would love to hear from you!

Background Checks

After an offer is accepted, Lendbuzz conducts a pre-employment background check. Any evaluation of the background check will be subject to an individualized assessment, taking into account the applicant’s or employee’s specific record and the responsibilities and requirements of the particular role.

A Note on Recruiting Outreach

We’ve been made aware of individuals falsely claiming to represent Lendbuzz using lookalike email addresses (eg @lendbuzzcareers.com). Please note that all legitimate emails from our team come from @lendbuzz.com. We will never ask for sensitive information or conduct interviews via messaging apps.