Senior Product Manager, Payments

ABOUT THE ROLE

FuturHealth is looking for a Senior Product Manager to own our payments and checkout experience end-to-end. You'll drive the product roadmap for how patients pay — from initial checkout through subscription rebills — while also owning the operational health of our billing infrastructure. This is a high-autonomy role on a lean team: you'll set strategy, ship features, manage vendor relationships, and keep the numbers clean. You'll report to the Head of Product and work daily with engineering, data, growth, and CX.

This role exists because payments is a growth lever, not a back-office function. Auth rates, rebill success, and checkout conversion are your direct metrics — and they ladder into the numbers leadership watches most closely.

WHAT YOU'LL OWN

Product Strategy & Roadmap

• Own the payments product roadmap — prioritize, scope, and ship improvements to checkout, subscription billing, upsell/downsell flows, and payment method expansion.
• Define and track success metrics (checkout conversion, rebill auth rate, chargeback ratio, AOV) and use them to drive prioritization.
• Design and run A/B experiments on checkout and billing flows; interpret results and make ship/kill decisions.
• Write specs, coordinate cross-functional execution with engineering and design, and manage releases through QA and launch.
• Evaluate and recommend new payment methods, processors, and billing models based on business impact and implementation cost.

Vendor & Processor Management

• Own the relationship with our payment orchestration platform (Gr4vy) and downstream processors — not just escalations, but product-level partnership on features, routing optimization, and MID strategy.
• Manage processor onboarding, MID warmup, and volume migration across acquiring banks.
• Coordinate with BNPL and alternative payment partners on integration, performance, and commercial terms.

Operational Excellence

• Monitor transaction success rates, rebill health, and chargeback ratios; proactively surface trends and drive fixes before they hit thresholds.
• Own chargeback and dispute management: investigate root causes, coordinate responses, and implement preventative measures.
• Resolve complex billing escalations from CX, working cross-functionally with engineering, finance, and compliance.
• Maintain and improve operational runbooks, billing policies, and escalation procedures.

Analytics & Reporting

• Build and maintain dashboards and reports (Looker, BigQuery) to communicate payments health and feature impact to stakeholders.
• Partner with the data team on attribution, funnel analysis, and revenue reporting tied to payments changes.
• Deliver a weekly payments update to the broader team synthesizing metrics, shipping activity, and upcoming priorities.

MINIMUM QUALIFICATIONS

• 5+ years in product management within payments, billing, or checkout — not adjacent, in the domain.
• Track record of integrating AI-powered tools — coding assistants, agentic workflows, LLM-driven analysis — into day-to-day product work to move faster and raise the quality of output.
• Experience at a subscription-based DTC company, startup with founder interactions, especially in health, wellness, or telehealth.
• Direct experience working with payment processors, acquirers, or orchestration platforms — you understand auth flows, settlement, and why transactions fail.
• Proven ability to ship product improvements that moved conversion or revenue metrics, with data to back it up.
• Familiarity with payment orchestration platforms (Gr4vy, Spreedly, or similar) and multi-processor routing strategies.
• Comfortable owning operational responsibilities (chargebacks, vendor SLAs, processor performance) alongside product work — you don't see ops as beneath you.
• Strong analytical skills —build a dashboard, and proactively interrogate data 
• Clear, concise communicator who can write a spec, run a standup, and present to leadership without mode-switching.

PREFERRED QUALIFICATIONS

• Experience with experimentation platforms (PostHog, Optimizely, or similar) for checkout/billing A/B testing.
• Background working in a lean product-engineering org where PMs carry operational load.
• Exposure to fraud prevention, risk operations, or compliance in a regulated commerce environment.
• Familiarity with Braze or similar platforms for transactional and lifecycle communications tied to billing events.