Senior Implementation Manager - REMOTE (US) - Senior Living/Healthcare industry experience preferred

WELLTOWER – REIMAGINE REAL ESTATE WITH US 

At Welltower, we’re transforming how the world thinks about senior living and wellness-focused real estate. As a global leader in residential wellness and healthcare infrastructure, we create vibrant, purpose-driven communities where housing, healthcare, and hospitality converge. Our culture is fast-paced, collaborative, and endlessly ambitious—guided by our mantra: The only easy day was yesterday. 

We’re looking for bold, independent thinkers who thrive on challenge, embrace complexity, and are driven to deliver long-term value. Every team member is empowered to think like an owner, innovate fearlessly, and lead from where they stand. If you're passionate about outcomes and inspired by the opportunity to shape the future of healthcare infrastructure, we want you on our best-in-class team.  

ABOUT THE ROLE 

Bridge technology solutions with operational implementation across 1,400+ facilities, ensuring successful adoption, staff training, and sustainable integration. Lead change management initiatives and coordinate with existing operations teams to maximize technology adoption and operational impact.

KEY RESPONSIBILITIES 

Implementation Management

• Develop comprehensive implementation frameworks for technology rollouts.
• Coordinate with operator teams to ensure smooth technology adoption.
• Review training programs and materials for facility staff and management.
• Monitor adoption metrics, user satisfaction, and operational impact.

Change Management Leadership

• Design and execute change management strategies for technology implementations.
• Assess organizational readiness and identify potential resistance points.
• Build change champion networks across facilities and regions.
• Develop communication plans and stakeholder engagement strategies.

Process Optimization & Integration

• Analyze existing operational processes and identify improvement opportunities.
• Design integration points between new technologies and existing systems.
• Establish performance metrics and success criteria for operational improvements.
• Coordinate with IT teams on technical integration requirements.

Facility Relationship Management

• Build strong relationships with facility administrators and operations teams.
• Conduct regular site visits to assess implementation progress and gather feedback.
• Facilitate best practice sharing across facilities and regions.
• Support facility teams with troubleshooting and optimization.

Training & Support Development

• Create comprehensive training curricula for various technology implementations.
• Develop user manuals, quick reference guides, and support documentation.
• Establish help desk protocols and escalation procedures.
• Coordinate with vendors on training resources and ongoing support.

OTHER DUTIES 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of this employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice. 

TRAVEL 

60-70%, if not based around a Welltower office location

MINIMUM REQUIREMENTS 

• Bachelor's degree in Operations Management, Business Administration, or related field.
• 5+ years experience in operations consulting, healthcare operations, or change management.
• Strong project management skills with experience managing multi-site implementations.
• Excellent communication and training skills with diverse audiences.
• Experience working with healthcare regulations and compliance requirements.
• Senior living or healthcare industry experience with direct facility operations knowledge.
• Change management certification (Prosci, Kotter, etc.).
• Six Sigma or Lean operations certification.
• Experience training staff in healthcare or senior living environments.
• Multi-jurisdictional experience (US, Canada, UK).

Employment is contingent upon the successful completion of a background check, drug screening, and verification of employment, education, and other credentials relevant to the position.  

WHAT WE OFFER 

• Competitive Base Salary + Annual Bonus 

• Generous Paid Time Off and Holidays 

• Employee Stock Purchase Program – purchase shares at a 15% discount 

• Employer-matching 401(k) Program + Profit Sharing Program 

• Student Debt Program – we’ll contribute up to $10,000 towards your student loans! 

• Tuition Assistance Program 

• Comprehensive and progressive Medical/Dental/Vision options 

• Professional Growth 
• And much more! https://welltower.com/newsroom/careers/ 

ABOUT WELLTOWER 

Welltower® Inc. (NYSE: WELL) an S&P 500 company, is the world's preeminent residential wellness and healthcare infrastructure company. Our portfolio of 1,500+ Seniors and Wellness Housing communities is positioned at the intersection of housing, healthcare, and hospitality, creating vibrant communities for mature renters and older adults in the United States, United Kingdom, and Canada. We also seek to support physicians in our Outpatient Medical buildings with the critical infrastructure needed to deliver quality care. 

Our real estate portfolio is unmatched, located in highly attractive micro-markets with stunning built environments. Yet, we are an unusual real estate organization as we view ourselves as a product company in a real estate wrapper driven by relationships and unconventional culture. 

Through our disciplined approach to capital allocation powered by our data science platform and superior operating results driven by the Welltower Business System, we aspire to deliver long-term compounding of per share growth and returns for our existing investors – our North Star. 

Welltower is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. EOE/AA. Minority/Female/Sexual Orientation/Gender Identity/Disability/Vet