Service Quotes Coordinator - 12 Months FTC

Company Description

At SWARCO, we are committed to delivering innovative smart mobility solutions that make travel safer, smarter and more sustainable. As part of SWARCO UK & Ireland, EVOLT Charging Ltd is a leading provider of electric vehicle charging infrastructure, supporting customers across the UK with reliable, high-quality service and maintenance.

Job Description

Service Quotes Coordinator

Join SWARCO EVOLT Charging

Location: Home Based

We're looking for a highly organised and customer-focused Service Quotes Coordinator to join our service  team on a 12 Months Fixed Term Contract to cover maternity leave. This is an excellent opportunity for someone who enjoys working in a fast-paced environment, has a keen eye for detail, and thrives on providing exceptional administrative and commercial support.

What You'll Be Doing

As our Service Quotes Coordinator, you'll play a vital role in supporting the day-to-day operations of our Service Team by ensuring quotations, purchase orders and invoicing are managed efficiently and accurately.

Your responsibilities will include:

• Preparing, issuing and managing customer quotations

• Monitoring outstanding quotations and following up with customers where required

• Processing customer purchase orders and raising supplier purchase orders

• Supporting the invoicing process to ensure timely and accurate billing

• Maintaining accurate records of quotations, orders and invoices

• Managing shared mailboxes and responding promptly to enquiries

• Updating CRM systems, databases, spreadsheets and reports

• Providing administrative support to the EVOLT and SWARCO Smart Charging Service Teams

• Assisting with engineer scheduling, travel arrangements and uniform administration

• Supporting communication between customers, suppliers, engineers and internal departments

• Identifying opportunities to improve processes and enhance service delivery

Qualifications

What We're Looking For

We're looking for someone who is proactive, organised and enjoys working collaboratively to deliver excellent customer service.

Essential

• Previous experience in administration, coordination, customer service or a similar support role

• Excellent written and verbal communication skills

• Strong organisational skills with the ability to manage multiple priorities

• High attention to detail and accuracy

• Strong customer service and stakeholder management skills

• Good geographical knowledge

• Proficient in Microsoft Office, particularly Word and Excel

• Experience using CRM systems and maintaining accurate records

• Ability to work independently as well as part of a team

• Right to live and work in the UK

You'll Also Bring

• A professional and positive approach when dealing with customers, suppliers and colleagues

• Excellent interpersonal and problem-solving skills

• A proactive, self-motivated attitude with the ability to use your own initiative

• The ability to remain calm and organised under pressure

• A commitment to delivering high standards and continuously improving ways of working

Additional Information

Why Join SWARCO?

At SWARCO, you'll become part of a global business that's helping shape the future of intelligent transport and sustainable mobility. We value innovation, collaboration and personal development, providing our employees with opportunities to grow their careers while making a real difference.

We offer a supportive working environment, opportunities for professional development and the chance to work with passionate colleagues who are committed to delivering exceptional service for our customers.

SWARCO is an equal opportunities employer and welcomes applications from all suitably qualified candidates regardless of gender, disability, religion, ethnic origin or background.

Please note: We work exclusively with our approved recruitment partners. We do not accept unsolicited CVs from recruitment agencies, and no agency fees will be paid where terms have not been agreed in advance.

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