About Learner
Learner is an online tutoring company helping thousands of students across the U.S. reach their academic goals. As a fast-growing, fully remote company, we're looking for someone who enjoys helping people, thrives in a fast-paced environment, and isn't afraid to pick up the phone.
We're hiring a Weekend Client Support Specialist to ensure our clients and tutors receive timely support outside of normal business hours. This is an excellent entry-level opportunity for someone with strong customer service skills who enjoys talking with people and wants to be part of a collaborative, mission-driven team.
Location Requirement: This position is open only to candidates currently residing in South America. Compensation is based on the local market where the employee resides.
Schedule
- Saturday: Any 6-hour shift between 11:00 AM and 9:00 PM ET
- Sunday: Any 6-hour shift between 11:00 AM and 9:00 PM ET
- 12 hours per week
- Fully remote
What You'll Do
Your role is to keep things moving over the weekend while delivering a great experience for our families and tutors.
Responsibilities include:
- Answer inbound phone calls, emails, text messages, and support tickets.
- Assist parents, students, and tutors with routine questions and requests.
- Process straightforward account requests, including tutoring restarts, package upgrades, scheduling requests, and other administrative tasks.
- Capture revenue opportunities by helping families restart or continue tutoring services.
- Respond quickly and professionally so every customer knows they've been heard.
- Document conversations clearly and accurately in our systems.
- Escalate more complex issues to the weekday team with detailed notes and appropriate context
Requirements
What We're Looking For
- At least one year of customer service, call center, receptionist, or other phone-based support experience.
- Excellent spoken and written English with clear, professional verbal communication skills. This role requires speaking with U.S.-based parents, students, and tutors by phone throughout each shift, so the ability to communicate clearly and confidently in English is essential.
- Confident answering inbound calls and making outbound calls when needed. Weekend call volume varies, but you should be comfortable speaking with parents, students, and tutors by phone.
- Friendly, patient, and professional with exceptional customer service skills.
- Strong attention to detail and accurate documentation.
- Comfortable learning new technology and working across multiple systems.
- Able to work independently, prioritize tasks, and exercise good judgment.
- Reliable with excellent attendance.
Preferred Qualifications
- Experience in education or tutoring.
- Experience using a CRM.
- Previous remote work experience.
Technical Requirements
- Personal desktop or laptop computer.
- Reliable high-speed internet.
- Quiet, distraction-free workspace suitable for taking customer calls.
- Quality headset with microphone.
Benefits
Why You'll Love Working at Learner
- Work from home with a flexible weekend schedule.
- Join a supportive, collaborative team that genuinely enjoys helping one another.
- Receive thorough training and ongoing support from experienced teammates.
- Make a real difference for students, parents, and tutors every weekend.
- Gain valuable customer service and operations experience with opportunities for additional hours and future full-time growth as Learner continues to expand.
Compensation
- Hourly pay is competitive for the local market and is based on experience and the candidate's country of residence within South America.
- Fully remote.
- Opportunities for additional hours and future full-time openings as the company grows.
If you enjoy helping people, communicating over the phone, and being part of a team that makes a difference every day, we'd love to hear from you.
