Role overview

Qualifications

5+ years of hands-on ServiceNow development experience
Strong experience developing custom ServiceNow applications and platform configurations
Bachelor’s degree
ServiceNow CSA and CAD or CIS certification

Responsibilities

Design, develop, and configure ServiceNow solutions to support federal program requirements
Build and maintain custom applications, workflows, business rules, and UI policies
Develop and enhance ServiceNow ITSM functionality
Collaborate with ServiceNow Architects to implement scalable, standards-based solutions

Key facts

Remote from: Virginia (USA)
Full time
Senior (5-10 years)
English

Hard skills

ServiceNow ServiceNow Service Development JScript Performance Improvement

Other skills

Problem Solving
Communication
Collaboration

About the company

iTech AG

iTech AG is a technology consulting firm that helps federal, state and private organizations streamline their operations by modernizing their systems and processes. Our goal is to turn organizations into more efficient versions of themselves, so they can achieve better, faster and more predictable results. Founded in 2008, our firm began with a small core team eager to help organizations embrace agility to thrive in today's digital world. Since then, our team has grown significantly, and our capabilities have evolved too. Today, our services include: • Management Consulting • Agile Transformation • Portfolio, Program & Project Management • Digital Platforms • Digital Innovations • Cloud & Infrastructure • Cybersecurity In 2015, iTech AG was certified as an 8(a) disadvantaged small business by the U.S. Small Business Administration. This enabled us to develop a stronger presence in the federal market by enabling agencies to procure our services quickly and efficiently. In the past, we’ve completed numerous large-scale projects for our customers, including: • Moving 80,000 users over to Office 365 • Building a Supply Chain Asset Management system that manages over 21,700 tons of commodities every quarter • Rationalizing, migrating, and modernizing or retiring over 14,000 applications and databases • Supporting and maintaining over $62 million of federal IT budget Our customers trust us with complex projects thanks to our commitment to four key values. Because we’re innovative and versatile, we find new ways to solve problems using the latest technologies, methodologies and business practices. And because we’re people-first and customer-centric, our skilled and enthusiastic team goes above and beyond to get results for the organizations we partner with.

Company details

Company typeSME

Company size51 - 200

Links

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Job description

Description

OVERVIEW

iTech AG is seeking a Senior ServiceNow Developer to support a federal program by designing, developing, and enhancing ServiceNow solutions in a secure, scalable, and compliant environment. This role serves as a senior technical contributor responsible for building high-quality platform functionality, developing user-facing portals, and supporting core ServiceNow capabilities aligned to mission and business needs. The ideal candidate brings strong hands-on ServiceNow development experience, deep familiarity with portal technologies, and the ability to work collaboratively within Agile and SAFe delivery environments. This role requires a developer who can translate requirements into maintainable, performant ServiceNow solutions while adhering to federal standards and best practices.

ROLES AND RESPONSIBILITIES

Design, develop, and configure ServiceNow solutions to support federal program requirements
Build and maintain custom applications, workflows, business rules, and UI policies
Develop and enhance ServiceNow ITSM functionality
Design, develop, and support ServiceNow portals and web-based user experiences, including Service Portal and/or UI Builder
Collaborate with ServiceNow Architects to implement scalable, standards-based solutions
Participate in Agile and SAFe ceremonies, including sprint planning, reviews, and retrospectives
Perform code reviews and ensure adherence to development standards and best practices
Support platform upgrades, patching, and performance tuning
Troubleshoot and resolve ServiceNow defects and production issues
Ensure configurations and customizations align with federal security and compliance requirements
Contribute to technical documentation and knowledge sharing across the team
Support and enhance ITSM knowledge enablement
Other duties as assigned

MINIMUM QUALIFICATIONS

5+ years of hands-on ServiceNow development experience
Strong experience developing custom ServiceNow applications and platform configurations
Hands-on experience with ServiceNow portal development (Service Portal and/or UI Builder)
Proficiency with ServiceNow scripting (JavaScript, Glide APIs)
Experience working in Agile or SAFe delivery environments

EDUCATION AND CERTIFICATIONS

Bachelor’s degree
ServiceNow CSA and CAD or CIS certification

PREFERRED QUALIFICATIONS

ServiceNow Certified Implementation Specialist (CIS):
CIS – IT Service Management (ITSM)
Experience supporting federal government programs
Strong experience with Service Portal, UI Builder, and user experience design
Experience configuring ITSM module
Familiarity with ServiceNow data model and performance optimization
Strong problem-solving, communication, and collaboration skills
Experience supporting DevSecOps-aligned Agile teams

SECURITY CLEARANCE

Ability to obtain and maintain a Public Trust
Pursuant to government contracts, US Citizenship is required

iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws.

iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to [email protected]. Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.