Director Cash Services

Thank you for considering a career at Ensemble!

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

The Cash Services Director supports the strategic and operational management of cash application processes, ensuring accurate posting of payments, timely resolution of unapplied cash, and compliance with client and regulatory requirements. This role partners with the Director to drive performance against KPIs such as cash posting turnaround, unapplied cash aging, and refund compliance, while implementing process improvements to enhance efficiency and accuracy. Key responsibilities include supervising cash services teams, monitoring daily workflows, managing escalations for high-dollar exceptions, and analyzing root causes of posting delays to develop corrective actions. The Assistant Director collaborates with finance and operational leaders to optimize workflows, leverage automation, and maintain audit-ready documentation. Success in this role requires strong leadership, operational expertise in cash management, and the ability to influence stakeholders to achieve measurable improvements in financial outcomes and client satisfaction.

Essential Job Functions

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

• Monitor and report on Key Performance Indicators for the department such as WQ aging, unposted cash, unapplied, reconciliation, PLBs, zero pays and EFT/ERA electronic percentages and will strive to meet the standards identified as benchmarks for each client.

• Development, mentoring and rounding with Manager and support staff to build a culture of People First, Last and Always by improving associate engagement. Hold huddles to efficiently cover new or evolving training focuses to encourage and develop team members.

• Manage the daily workflow of the department, monitor progress to identify trending issues and develop training or processes to address these issues. Hold huddles to efficiently cover new or evolving training focuses to encourage and develop team members and leaders.

• Build a culture of operational excellence by leveraging process improvement, automation and addressing staffing shortfalls – productivity and quality, offshore/nearshore opportunities.

• Attend calls related to their specific client (examples but not limited to Accountability calls, Finance Client calls, Collaboration calls between departments, Operations Leadership calls).

• Monitor cash reconciliation and unposted cash. Ensure finalized reporting is completed by the third business day of the month to send to all clients.

• Operational oversight for OOAP mapping and staffing needs including staff modeling, assessments and new client integrations, Best Practice Trackers and TIPS.

Job Competencies

• Decision Making - Makes decisions by gathering, analyzing, and interpreting information; chooses the best course of action by establishing clear decision criteria, generating, and evaluating alternatives, and making timely decisions.

• Courage - Proactively confronts difficult issues and effectively participates in challenging conversations; makes hard choices and takes bold action in the face of opposition or fear. Refuses defeat.

• Influencing - Uses effective persuasion techniques to gain acceptance of ideas and commitment to actions that support specific outcomes.

• Coaching & Developing Others - Partners with individuals’ and supports their development of knowledge, skills, and abilities; empowers them to unlock their potential and maximize performance and growth knowing that developing you makes us better.

• Emotional Intelligence - Establishes and sustains trusting relationships by accurately understanding and interpreting one’s own and others’ emotions and adapts behaviors to accomplish intended results.

• Creating an Inclusive Environment - Makes decisions and initiates action to ensure that policies and business practices leverage the capabilities and insights of individuals with diverse backgrounds, cultures, styles, abilities, and motivation.

This position pays between $92,400- $138,600 based on relevant experience.

Join an award-winning company

Five-time winner of “Best in KLAS” 2020-2022, 2024-2025

Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024

Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024

Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023

Energage Top Workplaces USA 2022-2024

Fortune Media Best Workplaces in Healthcare 2024

Monster Top Workplace for Remote Work 2024

Great Place to Work certified 2023-2024

• Innovation

• Work-Life Flexibility

• Leadership

• Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits –  We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. 

• Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.  

• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. 

• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company. 

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws.  Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com.

This posting addresses state specific requirements to provide pay transparency.  Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position.  A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

Employment Disclaimers – Ensemble