Role overview

Qualifications

Former iMentor high school participant (i.e., mentee and student)
Comfort working remotely
Availability to occasionally work nights and make phone calls in the evening
Interest in working within the K-16 education sector, non-profit sector, and/or youth development/youth management field

Responsibilities

Perform outreach to iMentor College mentees and mentors to drive program participation
Provide tangible support in maintaining iMentor College program fidelity and thorough data collection on iMentor’s Platform
Deliver high touch assistance and guidance to iMentor College pairs by completing tasks aligned with program model as needed
Attend and participate in meetings and trainings across regional, partners, and verticals with the Impact Programming team.

Key facts

Remote from: Austria, Oregon (USA), United States
Part time
English

Hard skills

Educational Outreach Data Collection Microsoft 365

Other skills

Customer Service
Collaboration

About the company

iMentor

iMentor builds mentoring relationships that empower students to graduate high school, succeed in college, and achieve their ambitions. Since 1999, iMentor has connected more than 30,000 students with mentors. In the next 5 years, iMentor will scale to serve even more mentor-mentee pairs. In New York City, Chicago, and the San Francisco Bay area, iMentor partners with public schools to ensure every student in the schools receives a mentor. Across the country, iMentor provides nonprofit partners the tools to run their own high-impact programs in the iMentor model. This includes a technology platform, a research-based curriculum, and program analysis tools. iMentor has been recognized through funding by the Bill & Melinda Gates Foundation, the Lumina Foundation, the Michael & Susan Dell Foundation, and the Robin Hood Foundation, and is a subgrantee of the federal Social Innovation Fund. iMentor is one of the most innovative and quickly growing organizations of its kind in the country. As a team, we are mission-focused, results-oriented, passionate, and fun. And we’re proud to have been named one of the Best Nonprofits to Work For by Opportunity Knocks and The Nonprofit Times.

Company details

Company size51 - 200

Links

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Job description

The Program Support Fellow is a part-time, seasonal position (20 hours per week, through June 30, 2027). The Fellow will be responsible for supporting the Impact Programming team in executing programming both efficiently and effectively. In this capacity, the Fellow will conduct consistent outreach to various stakeholders and support with administrative tasks to ensure that all program participants, specifically mentees and mentors, are engaging with the program and its components to the fullest. While work will primarily take place between the hours of 9:00am – 6:00pm Monday – Friday, Fellows must be available to conduct outreach during some evening hours.

RESPONSIBILITIES

Participant Outreach & Engagement – 50%

Perform outreach to iMentor College mentees and mentors to drive program participation
Outreach can include the following: phone call, email, text, and through iMentor’s Platform

Administrative Support –20%

Provide tangible support in maintaining iMentor College program fidelity and thorough data collection on iMentor’s Platform

Pair Support – 10%

Deliver high touch assistance and guidance to iMentor College pairs by completing tasks aligned with program model as needed

Professional Development & Organizational Culture– 10%

Attend and participate in meetings and trainings across regional, partners, and verticals with the Impact Programming team.

QUALIFICATIONS

Former iMentor high school participant (i.e., mentee and student)
Comfort working remotely
Availability to occasionally work nights and make phone calls in the evening
Interest in working within the K-16 education sector, non-profit sector, and/or youth development/youth management field
Basic grasp of Microsoft 365, specifically Excel and Word
Must have a “customer-first” mindset and possess a willingness to connect with others across cultures
Must be initiative-taking in identifying tasks and begin work independently
Demonstrated alignment with iMentor’s mission, core values, and commitment to fostering a collaborative and supportive community
Our organization works in partnership with district public schools across the country. In doing so, we must meet all compliance requirements of those districts including but not limited to background checks
iMentor is committed to ensuring healthy and safe environments for our staff, mentors, and the students we serve. To fully comply with the NYC Vaccine mandate, all iMentor employees (regardless of role or religion) are required to be fully vaccinated prior to their start date

COMPENSATION & LOGISTICS

Position Duration: August 1, 2026 – June 30, 2027
Compensation: $17.00/hour
Work Schedule: Part-time, up to 20 hours per week
Location: Much of the work will be done remotely; therefore, access to high-speed internet is required. If you are in New York City or Chicago, occasional in-person work may be required.