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The Market Executive of Operations (MEO) will be responsible for monitoring branch operations specific to market assigned, to ensure financial, clinical operations and quality, service and sales initiatives are adhering to government regulations, along with corporate policies and guidelines. Develops strategies and overall branch business plans, annual planning, and budgets for assigned market monitoring expenditures. Generates specific market quality assessment reports along with monitoring, reviewing, and managing patient satisfaction data. MEO will work closely with AVPO along with various cross functional teams at both the region and corporate level to ensure success of overall of assigned markets.

Essential Functions:( Those functions that the individual who holds the position must be able to perform unaided or with the assistance of reasonable accommodation).

• Assigned to a specific market within the area, manages Branch Directors within the assigned market, including people leadership management.
• Develops strategic plans, including growth strategies, budget adherence, and annual planning, achieving financial goals.
• Reviews and analyzes assigned market conditions, competitors, and business volume.
• Coordinates with Business Service Center for accounts receivable activities related to branch billing, payroll, credit, and data entry activities.
• Partners with sales counterpart to ensure continued branch growth by expanding new and existing client base.
• Partners with Clinical counterpart to ensure clinical operations and quality metrics meet or exceed KPI’s. Supports and ensures execution of performance improvement plans, as necessary.
• May partner with Intake team, overseeing the process for referrals and pre-authorization/eligibility for the assigned area.
• May oversee backfill for Branch Director and fill-in when Branch Director role maybe open.

Use your skills to make an impact
 

Knowledge/Skills/Abilities/Expectations:

• Strong people skills with ability to collaborate with cross functional teams.

• Strong executive presence, leadership, and managerial skills.

• Good organization and communication skills; a high level of emotional and engagement intelligence.

• Drives organizational culture within assigned area and drives people development efforts.

• Ability to coach, mentor and engage with Branch Directors and Weekend Managers

• 60- 90 branch in person touchpoints per year

• Travel approximately 50%

Education:    Bachelor's degree in clinical (nursing, therapy), healthcare administration, business or related field required; including 3 years in Branch Director role generally required

Licenses/Certification:  RN and/or Clinician licensure, preferred.

Experience:  

• ​8 or more years of experience with multi-site healthcare operations preferred.

• Experience with EMR and/or HIM Systems

• Outstanding leadership and managerial skills

• Good organizational, interpersonal and communication skills

• Strong engagement, emotional intelligence, and executive presence.

• Strong financial and business acumen with proven ability to create practical solutions to address business challenges.

Work at Home Requirements
To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary.

Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

 

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$123,800 - $170,300 per year

 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us
 

About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers – all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.