Role overview

Qualifications

High school graduate or equivalent
3+ years of experience in customer service or operations, preferably in healthcare, manufacturing, or digital services
Familiarity with dental, medical, or manufacturing environments
Experience in 3Shape Scanner technology and Scan/Design workflows required

Responsibilities

Provide virtual live-scan support for offices and coach on intraoral workflows and scan strategies
Troubleshoot minor technical issues with the 3Shape Scanner or related software
Coach Teams on proper use of the 3Shape Trios intraoral scanner for accurate digital impressions
Monitor and update support tickets in a real-time Help Desk environment

Key facts

Remote from: Alabama (USA)
Full time
Mid-level (2-5 years)
English

Hard skills

Intraoral Cameras Workflow Technology Digital Illustration RemedyForce (Ticket Management Software) Continuous Improvement Process

Other skills

Communication
Problem Solving
Social Skills

About the company

Aspen Dental

Health Care

When you say “Yes” to Aspen Dental, you get a great career and so much more. From mentors invested in your success, to a support network that has your back, joining Aspen Dental can give you the career you never imagined and the financial well-being to live the life you always wanted. When we launched Aspen Dental, we set out to break down the barriers that made it hard for patients to keep up withtheir dental health—affordability, transparency, and access. We knew the key to better patient care started with the provider, so we changed how the dental business worked. We built new relationships, expertise, and tools to help dentists run their businesses more effectively and better care for their patients. Fast forward, and over 20 years later, we’ve launched more than 900 Aspen Dental locations—by doing so, I’m proud to say we have changed access to dental care nationwide. But there’s more work to do. Healthier, happier smiles were just our beginning. Aspen Dental now joins a new portfolio of businesses with TAG - The Aspen Group as their parent business support company for our suite of healthcare brands. ABOUT TAG - THE ASPEN GROUP TAG was built on the simple idea of bringing better healthcare to more people. TAG and the independent healthcare practices it supports operate more than 1,100 locations in 45 states through its four healthcare support companies: Aspen Dental®, ClearChoice®, WellNow® and ChapterSM. Combined, the companies serve more than 30,000 patients a day and more than 8 million patients each year. TAG is headquartered at 800 W. Fulton Market in Chicago.

Company details

Company typeXLarge

IndustryHealth Care

Company size5001 - 10000

Links

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Job description

Aspen Dental is hiring for a Digital Workflow Agent for Aspen Dental-branded practices play a vital role in supporting clinical staff by coaching & facilitating intraoral scanning processes & workflows using 3Shape Trios Scanners and related software. This is a remote position that can be based anywhere in the US.

The Digital Workflow Agent ensures a seamless & efficient support experience for our Field Team Members in the use of 3Shape Trios workflows, including but not limited to: proper operation of the scanner, capturing of high-quality digital impressions through established processes, & adherence to standardized digital workflows.

Salary: $27 - $30 / hour depending on experience

Responsibilities:

Customer Support: Provide virtual live-scan support for offices and ability to coach in the moment on intraoral workflows and scan strategies. Able to troubleshoot minor technical issues with the 3Shape Scanner or related software
Communication: Coach Teams on the proper use of the 3Shape Trios intraoral scanner to obtain accurate digital impressions for a variety of dental procedures. Ensure proper workflows are followed.
Continuous Improvement: Support standardization and best practices across all Aspen Dental-branded offices.
Reporting: Monitor and update support tickets in a real-time Help Desk environment. Provide relevant details on resolution steps for each issue addressed.
Additional Support Responsibilities: Ability to assist with other Digital Dentistry support needs outside of 3Shape-related products, specifically the SprintRay Digital Printing Ecosystem

Minimum Education and Experience:

High school graduate or equivalent
3+ years of experience in customer service or operations, preferably in healthcare, manufacturing, or digital services.
Familiarity with dental, medical, or manufacturing environments.
Experience in 3Shape Scanner technology & Scan/Design workflows required
SprintRay Digital Ecosystem Experience preferred, but not required
Must be comfortable assisting and/or training Field Team Members in a virtual environment
Experience in a Help Desk or Ticket Management System preferred, but not required
Excellent verbal and written communication skills
Ability to multi-task
Strong problem-solving skills and a commitment to driving resolution and improvement
Excellent communication and interpersonal skills with the ability to build strong relationships and partnerships
The ability to conduct up to 25% travel. 2-3 weeks travel for training is required

The information contained in this job description is intended to describe the most important aspects of the position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required to perform the work. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this document are representative of the knowledge, skills, and/or abilities required to perform this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essentials functions i

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