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Brokerage Representative

Role overview

Qualifications

  • 6 months of experience working as Customs Broker - Required
  • Intermediate computer skills: Microsoft Office
  • Accurate data entry skills
  • Excellent verbal and written communication skills

Responsibilities

  • Perform data entry activities, including opening customer files and processing credit requests
  • Collect and verify supporting information and documentation from customers and customs authorities
  • Identify and escalate discrepancies in customer profiles to ensure data accuracy
  • Respond to inquiries from customers and internal stakeholders in a timely manner

Key facts

  • Remote from: Canada
  • Full time
  • 0
  • English

Other skills

  • Microsoft Office
  • Communication
  • Detail Oriented
  • Collaboration
  • Timelines
  • Professionalism

About the company

UPS logo

UPS

Truck & road transport

Operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. Beginning as a small messenger service started by enterprising teenagers and a $100 loan, UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safer, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment. Headquartered in Atlanta, UPS can be found on the web at UPS.com and at about.ups.com. The company is also active among other social media channels including Facebook, Instagram, Twitter, and YouTube. For customer service inquiries, please visit us on Facebook and Twitter. Facebook: www.facebook.com/ups Instagram: www.instagram.com/ups/ Twitter: www.twitter.com/ups TikTok: UPS YouTube: www.youtube.com/ups

Company details

Company typeLarge
IndustryTruck & road transport
Company size10001

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Job description

Primary Job Posting Location:

Mississauga, Ontario Canada

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Responsible for processing customs clearances (releases) and/or confirming customs declarations for repetitive and non-complex shipments, using the CCBS system and established customs procedures to ensure accuracy, compliance, and timely service.

Supports internal and external stakeholders, including Import Operations, Support Services, Consulting, Inbound Services, Sales teams, customs clients, and business partners.
  

Job Type: Full-Time / Permanent

Workdays: Wednesday to Sunday (must be able to work ALL 5 days of the week)  

Shift Hours: 5.00 PM to 1.30 AM EST (must be able to work a minimum of 40 hrs. per week)  

Shift Duration: 8 hours a day (requires flexibility with Start and Finish time)  

Work Location: Remote (based in Canada)

Key Responsibilities and Duties   

  • Perform data entry activities, including opening customer files, validating information, processing credit requests, and supporting invoicing activities.

  • Collect and verify supporting information and documentation from customers, drivers, customs authorities, and internal offices as required.

  • Identify and escalate discrepancies in customer profiles and records to ensure data accuracy and compliance.

  • Respond to standard inquiries and requests from customers, drivers, customs authorities, and internal stakeholders in a timely and professional manner.

  • Collaborate effectively with customers, UPS Supply Chain Solutions employees, carriers, inbound agents, and other stakeholders to support daily operational activities.

  • Maintain accurate records and support operational processes while ensuring adherence to company policies and service standards.

Requirements  

  • Plus 6 months of experience working as Customs Broker - Required

  • Customs Specialist ‘’CCS’’ certification - Preferred 

  • Intermediate computer skills: Microsoft Office  

  • Basic knowledge of customs operations, laws and regulations, and other government departments 

  • Accurate data entry skills 

  • Excellent verbal and written communication skills

  • Bachelor's degree or International equivalent - Preferred  

Expenses/Working Conditions 

  • Adhere to the company’s Appearance Guidelines.

Compensation and Benefits  

  • Vision, health, and dental benefits after three months of service. 

  • Overtime. 

  • Weekly Pay/ Direct Deposit- Every Friday. 

  • Immediate access to UPS ‘Employee Discounts’ upon hiring. 

  • Paid training. 

  • Pension Plan. 

  • Free Onsite Parking. 

  • Opportunity for advancement within a Fortune 50 Company. 

The rate of pay for the successful candidate will range from $17,00/hr to $19,12/hr.

UPS is a diverse and equal opportunity employer.  Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process.  If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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