Role overview

Qualifications

Minimum 1 year of customer service experience
Comfortable working across multiple software systems
Strong communicator with a service-first approach
Able to work a schedule that includes at least one weekend day during AEP

Responsibilities

Handle a high volume of inbound calls from brokers, providing timely, accurate support across a range of inquiries
Assist with day-to-day requests such as application status, system navigation, and general troubleshooting
Use multiple systems and tools to research issues, document interactions, and deliver effective resolutions
Maintain consistent communication with your supervisor and team

Key facts

Remote from: United States
Full time
Junior (1-2 years)
English

Hard skills

Software Systems Telemarketing

Other skills

Customer Service
Communication
Problem Solving
Critical Thinking
Troubleshooting (Problem Solving)
Active Listening
Time Management
Technical Acumen

About the company

Integrity Marketing Group LLC

Insurance

Integrity Marketing Group, headquartered in Dallas, Texas, is the nation’s leading independent distributor of life and health insurance products focused on serving Americans. At Integrity, we help people prepare for the good days ahead. Because wherever you are in life, the future can be a leap of faith. Our omnichannel platform helps provide life and health insurance and wealth management services to Americans to fit their unique needs. Every day, we strive to make the process of securing health and financial wellbeing more simple, more beneficial and ultimately more human. That means connecting service and empathy with technological expertise to develop products that take care of consumers. It means coupling personal support with advanced services at scale to help our partners continue to grow meaningful relationships and position their businesses to thrive. And it means we relentlessly pursue solutions to Americans’ future challenges, ensuring we’re always there to meet them as their worlds and needs evolve. Founded in 2006, Integrity develops and distributes life and health insurance products and wealth products with carrier partners and markets these products through its distribution network, which includes other large insurance agencies located throughout the country that have more than 500,000+ independent agents and advisors. Integrity serves over 11 million clients with over 6,000 employees. In 2022, Integrity expects to help insurance carriers place $20 billion in new premium. More information is available at www.IntegrityMarketing.com.

Company details

Company typeLarge

IndustryInsurance

Company size5001 - 10000

Links

Website LinkedIn See all jobs

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Job description

Join the Connexion Point Team!

Connexion Point is seeking customer-focused individuals to support brokers through responsive, service-driven interactions. In this role, you’ll assist Elevance brokers with a variety of inquiries, helping resolve issues, answer questions, and ensure they have the information and support needed to serve their clients effectively. This is not a sales position—success comes from delivering accurate, timely assistance, navigating systems with confidence, and building strong, professional relationships through every interaction.

What we offer:

• $16.00/hr pay

• Paid training

• Remote/work-from-home

Schedule

Training runs Monday through Friday. Once AEP begins (October 1), you'll move to your assigned production schedule from our Workforce Management team. Production schedules include at least one weekend day per week. This is a seasonal role running through AEP/OEP. Our best-performing agents are considered for extended opportunities as client needs allow.

What You'll Do

• Handle a high volume of inbound calls from brokers, providing timely, accurate support across a range of inquiries

• Assist with day-to-day requests such as application status, system navigation, and general troubleshooting

• Use multiple systems and tools to research issues, document interactions, and deliver effective resolutions

• Apply active listening and critical thinking to understand each situation and determine the best outcome

• Meet performance expectations around call quality, attendance, productivity, and schedule adherence

• Maintain consistent communication with your supervisor and team

• Participate in team meetings and ongoing training to stay current on processes and updates

What We're Looking For

Required:

• Minimum 1 year of customer service experience

• Comfortable working across multiple software systems

• Strong communicator with a service-first approach

• Able to work a schedule that includes at least one weekend day during AEP

• Home office setup that meets remote work requirements

• Willing to complete a background check

• Basic computer skills and tech knowledge Preferred:

• Telesales or contact center experience

• Familiarity with Medicare

About Connexion Point:

Connexion Point, an Integrity Marketing company, specializes in customized contact center services. We’re one of the fastest-growing companies in the U.S. and headquartered in Sandy, Utah. We help consumers make informed healthcare choices by connecting the healthcare industry to their consumers, and consumers to their healthcare. Healthcare is complicated. We make it simpler.

For more information, visit: www.connexionpoint.com

Connexion Point is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or reasonable accommodation due to a disability during the

About Integrity

Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.

Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.