Care Coordinator Bilingual ( English& Spanish) at Mae Health

MEET MAE

Mae is a venture-backed digital health solution on a mission to improve the health and quality of life for mothers, babies, and those who love them. Mae has created a space where complete digital care meets culturally-competent on-the-ground support. We address access gaps and bolster physical and emotional well-being through continuous engagement, risk assessment, early symptom awareness, and a community-led model of support for our users.

Digital solutions to address cultural deficits in care are at the forefront of femtech innovation and Mae is quickly gaining traction with healthcare payers as a viable solution to address the implicit, explicit, and structural biases that hinder equitable maternal health. In addressing whole-person care and focusing on self-advocacy, education, and community, we seek to improve the outcomes for mothers and birthing people, while also reducing clinical costs of care, at impactful scale. See what we’re doing at www.meetmae.com and @maehealthinc on Instagram.

At Mae, we are:

• Solution-Oriented. We make every problem an opportunity to improve.
• Curious. We demonstrate focused curiosity.
• Mission-connected. We ensure mamas and doulas are heard.
• Adaptable. We learn, adapt, and execute.
• Data-driven. We quantify the uncertainty.
• Accountable. We own our decisions and their outcomes.
• Transparent. We don’t hide the hard stuff.

Mae is looking for a Care Coordinator who is passionate about maternal health equity to support Medicaid payer pilots and member-level engagement to address the growing disparity in Black maternal health outcomes.

As a care coordinator, you will be responsible for supporting and navigating care for members of key payer contracts across a variety of Medicaid landscapes.

The care coordinator will be responsible for maintaining positive relationships with internal and external parties, serving as the liaison among the member, the Mae team, and partner care management teams, and ensuring all documentation is completed.

Key responsibilities include:

• Conducting needs assessments and screeners, which include psycho-social, physical, medical, behavioral, environmental, and financial parameters
• Utilizes influencing / motivational skills to ensure maximum member engagement
• Helps member actively participate with their provider in healthcare decision-making
• Acts as an advocate for member's physical, behavioral, and social structural care needs by identifying and addressing gaps
• Managing care plans and referrals with payer care management teams and serving as the point of contact to ensure services are rendered appropriately
• Manage communication and relationships (phone, e-mail, presentations) with members
• Promote the appropriate use of clinical and social structural benefits among members
• Identifies and escalates quality of care issues through established channels
• Facilitates a team approach and educates the team on a member-focused approach to care
• Identifies high-risk factors and service needs that may impact member outcomes and care plan components

What we are looking for:

• Highly organized, able to manage time effectively, and comfortable working across multiple workstreams concurrently
• Comfortably managing outreach responsibilities across different clients
• 3-5 years of experience in social work, nursing, or a healthcare-related field
• Knowledge of referral coordination to community and private/public resources
• Relationship management experience
• Demonstrates efficiency and consistency in meeting daily outreach quotas
• Is tech-savvy and confident using computer systems to manage and document outreach
• Strong written and verbal communication and presentation skills
• Can manage time effectively and work both independently and collaboratively
• Has strong communication skills and is comfortable speaking with clients over the phone
• Birthwork / Doula experience a plus
• Bilingual ( English & Spanish) required

Work expectations:

• This is a contract W2 position
• 40 hrs/weekly, Monday – Friday. Flexible hours allowed, though occasional evening hours may be required
• Hourly rate $32 - $38, depending on experience and qualifications
• Daily Outreach Expectations: A minimum of 50 total outreach attempts per day, 40–50% must be phone calls, the remaining outreach can consist of texts and emails. All outreach must be completed and documented in the designated computer system/platform.