Role overview

Qualifications

High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred
2+ years of customer service experience, preferably in healthcare, insurance, or a related industry
Strong analytical skills with experience reviewing reports and identifying actionable insights
Demonstrated ability to negotiate and manage vendor/provider relationships

Responsibilities

Build and maintain strong rapport with both internal and external customers
Serve as a primary point of contact for client inquiries, requests, and escalations
Triage incoming work to ensure appropriate prioritization and distribution across the team
Mine and analyze multiple reports to identify potential sales leads and opportunities for business growth

Key facts

Remote from: United States
Full time
Mid-level (2-5 years)
Customer Service Representative (B2B)
English

Hard skills

Hospital Experience

Other skills

Customer Service
Negotiation
Communication
Problem Solving
Social Skills
Detail Oriented
Time Management

About the company

Enlyte

Enlyte is the parent brand of Mitchell | Genex | Coventry, a leader in cost-containment technology, provider and specialty networks, case management services, pharmacy benefit and disability management. The three businesses have recently aligned their joint industry expertise and advanced technology solutions into a combined organization of nearly 6,000 associates committed to simplifying and optimizing property, casualty and disability claims processes and services. For more information, please visit www.enlyte.com.

Company details

Company size5001 - 10000

Links

Website LinkedIn See all jobs

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

Company Overview:

At Enlyte, we combine innovative technology, clinical expertise, and human compassion to help people recover after workplace injuries or auto accidents. We support their journey back to health and wellness through our industry-leading solutions and services. Whether you're supporting a Fortune 500 client or a local business, developing cutting-edge technology, or providing clinical services you'll work alongside dedicated professionals who share your commitment to excellence and make a meaningful impact. Join us in fueling our mission to protect dreams and restore lives, while building your career in an environment that values collaboration, innovation, and personal growth.

Be part of a team that makes a real difference.

Job Description :

Customer Service Representative II

Position Summary

The Customer Service Representative II (CSR II) serves as an experienced, client-focused professional responsible for delivering exceptional service to both internal and external stakeholders. This role acts as a key liaison between departments, clients, and partners, ensuring effective communication, issue resolution, cost management, and proactive identification of business opportunities.

Key Responsibilities

Customer & Stakeholder Engagement

Build and maintain strong rapport with both internal and external customers, including internal departments, medical case managers, adjusters, Account Managers, and the Sales team.
Serve as a primary point of contact for client inquiries, requests, and escalations, ensuring timely and effective resolution.
Monitor interactions and concerns to identify trends and communicate insights to leadership for further review and action.

Operations & Workflow Management

Triage incoming work to ensure appropriate prioritization and distribution across the team.
Coordinate high-dollar items among multiple stakeholders, ensuring clear, proactive communication regarding progress, expected delivery timelines, and potential delays.
Collaborate cross-functionally to support operational efficiency and optimal client outcomes.

Data Analysis & Sales Support

Mine and analyze multiple reports to identify potential sales leads and opportunities for business growth.
Partner with Sales and Account Management teams to support lead development and client expansion efforts.

Qualifications:

Qualifications

High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
2+ years of customer service experience, preferably in healthcare, insurance, or a related industry.
Strong analytical skills with experience reviewing reports and identifying actionable insights.
Demonstrated ability to negotiate and manage vendor/provider relationships.
Excellent communication, problem-solving, and interpersonal skills.
Ability to manage multiple priorities in a fast-paced environment with strong attention to detail.

Benefits:

We’re committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth and self. These offerings include Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and an array of resources that encourage a lifetime of healthier living. Benefits eligibility may differ depending on full-time or part-time status. Compensation depends on the applicable US geographic market. The expected base pay for this position ranges from $20.60 - $25.00 hourly, and will be based on a number of additional factors including skills, experience, and education.

The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Don’t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

#LI-WG1

Apply once. Then go straight to the hiring manager.

After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.