Join SALT Dental Partners and be part of a dynamic team dedicated to revolutionizing the dental industry through innovative marketing strategies and exceptional patient experiences. Since our doors opened in 2019, our mission has been to help specialty dental providers grow their practices. SALT is creating a vast network of like-minded dental specialists throughout the country. At SALT, we provide comprehensive support services, allowing dental specialists to focus on delivering exceptional care.

Position Summary

SALT Dental Partners supports 200+ pediatric dental and orthodontic practices across 20+ states. Reporting to the Chief Operating Officer and sitting within the Operations team, this role owns the front office side of the revenue cycle. It exists to close the gap between how front office teams operate at the practice level and the results expected by our centralized Revenue Cycle Management (RCM) function. The Sr Director, Front Office Operations will standardize front office workflows, train and coach practice teams, and build the operational discipline needed to convert front office execution into measurably better collections.

This role sits at the highest leverage point in our revenue cycle.  Front office execution, eligibility verification, time of service collections, scheduling accuracy, and intake data quality, determines how well every downstream RCM process performs.  Get that right, and centralized RCM can do its job at full effectiveness. As part of the Operations team, this role owns that opportunity: building the training, standardized process, and field accountability that turns front office execution into measurably better collections across the organization.  This is a remote position however, individuals must be willing to travel to practice locations across the supported regions.

Key Responsibilities

Workflow Standardization

• Design and roll out a standardized front office playbook across all 200+ practices, covering check in, eligibility verification, scheduling, time of service collections, and patient intake documentation.
• Partner with the Operations team and the Home Support Office RCM leadership to identify which front office behaviors most directly drive claim denials, AR aging, and collection shortfalls, then build process fixes targeted at those points.
• Adapt standardized workflows to the realities of pediatric and orthodontic scheduling and billing, rather than applying a generic front office model.
• Evaluate how front office teams are actually using Cloud 9 or Denticon day to day, scheduling templates, eligibility verification modules, ledger and payment posting workflows, patient communication tools, and identify where system functionality is underused or misconfigured in ways that weaken downstream collections.
• Partner with Operations and IT on PMS configuration standards, scheduling templates, and reporting setup so that front office workflow design and the practice management system itself reinforce the same standard rather than working against each other.

Training & Field Enablement

• Build and deliver front office training for practice managers and front desk staff, both for new hires and ongoing skill reinforcement.
• Conduct in-practice and virtual coaching, using direct observation and performance data to identify where individual practices are falling short.
• Lead change management for any new front office or RCM related systems, ensuring practice teams understand the 'why,' not just the 'how.'
• Train practice managers and front desk staff on Cloud 9 or Denticon best practices specific to front office and RCM outcomes, not general system navigation, focused on the modules and workflows that directly affect eligibility accuracy, time of service collections, and clean claim submission.

Performance Management & Reporting

• Define and track front office KPIs that predict downstream RCM performance: eligibility verification completion rate, time of service collection rate, scheduling error rate, and claim rejections attributable to front office data errors.
• Build a recurring practice level scorecard and review cadence with regional and practice leadership.
• Report performance trends and improvement plans to executive leadership

Cross Functional Leadership

• Serve as the primary liaison between practice level front office teams and the centralized RCM function, ensuring issues identified in either direction get resolved rather than escalated indefinitely.
• Partner with Operations, IT/PMS systems, and HR/TA on staffing, systems, and process changes that affect front office performance.
• Collaborate with L&D and regional team leads as the practice count and program scope grow.

• 8+ years in dental practice operations, patient access, or revenue cycle management, including multi site or multi location oversight, preferably for a large DSO.
• Demonstrated experience strategically designing and rolling out standardized operational processes across a large, distributed practice footprint.
• Track record building training programs and driving adoption with practice level staff.
• Working knowledge of dental insurance verification, scheduling systems, and time of service collections; DSO experience strongly preferred.
• Hands on, working level proficiency in Cloud 9 and/or Denticon, specifically the scheduling, eligibility verification, ledger/payment posting, and reporting modules, not just general familiarity with dental software.
• Ability to evaluate whether a practice's PMS configuration and usage pattern is helping or hurting collections, and to translate that into specific, correctable front office behavior.
• Comfort working both in the weeds (practice level coaching) and at the executive level (KPI reporting, board level updates).
• This is a remote position however, individuals must be willing to travel 25%-50% to practice locations across the supported regions.