Role overview

Qualifications

High School Diploma or equivalent
1–2 years of experience in a clerical or administrative role within a fast-paced office environment
1–2 years of healthcare or medical office experience with direct interaction with healthcare providers
Proficiency in Microsoft Outlook and Microsoft Word

Responsibilities

Serve as the primary point of contact for incoming behavioral health service requests from providers, facilities, members, and authorized representatives
Receive and process requests via phone, fax, email, and mail
Review and interpret authorization and notification requirements in accordance with contracts, policies, procedures, and benefit plans
Create, document, and assign cases accurately and efficiently

Key facts

Remote from: Anywhere
Full time
Cognitive Behavioral Therapist
English

Hard skills

Behavioral Health Health Insurance Portability And Accountability Act (HIPAA) Compliance

Other skills

Customer Service
Microsoft Outlook
Microsoft Word
Organizational Skills
Time Management
Detail Oriented
Communication
Prioritization

About the company

MVP Health Care

MVP Health Care is a nationally-recognized, regional not-for-profit health plan committed to having a positive impact on health and wellness of everyone we serve. With MVP, you are assured of quality health care and peace of mind—from a name you know and trust. We care for more than 700,000 members across New York and Vermont, creating healthier communities and continuing our 30-year legacy of quality and integrity.For more information, visit mvphealthcare.com.

Company details

Company size1001 - 5000

Links

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Job description

Join Us in Shaping the Future of Health Care

At MVP Health Care, we’re on a mission to create a healthier future for everyone. That means embracing innovation, championing equity, and continuously improving how we serve our communities. Our team is powered by people who are curious, humble, and committed to making a difference—every interaction, every day. We’ve been putting people first for over 40 years, offering high-quality health plans across New York and Vermont and partnering with forward-thinking organizations to deliver more personalized, equitable, and accessible care. As a not-for-profit, we invest in what matters most: our customers, our communities, and our team.

What’s in it for you:

Growth opportunities to uplevel your career
A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team
Competitive compensation and comprehensive benefits focused on well-being
An opportunity to shape the future of health care by joining a team recognized as a Best Place to Work For in the NY Capital District, one of the Best Companies to Work For in New York, and an Inclusive Workplace.

You’ll contribute to our humble pursuit of excellence by bringing curiosity to spark innovation, humility to collaborate as a team, and a deep commitment to being the difference for our customers. Your role will reflect our shared goal of enhancing health care delivery and building healthier, more vibrant communities.

About the Opportunity

As a Behavioral Health Intake Associate, you will serve as the first point of contact for members, providers, and facilities seeking behavioral health services. This role is ideal for a detail-oriented professional who enjoys working in a fast-paced environment, managing multiple priorities, and ensuring accurate and timely processing of service requests. You will play a critical role in reviewing authorization requirements, creating and assigning cases, and facilitating communication between members, providers, and internal teams to support quality behavioral healthcare delivery.

Qualifications you’ll bring:

High School Diploma or equivalent.
1–2 years of experience in a clerical or administrative role within a fast-paced office environment.
1–2 years of healthcare or medical office experience with direct interaction with healthcare providers.
1–2 years of customer service experience.
Proficiency in Microsoft Outlook and Microsoft Word.
Intermediate computer and keyboarding skills.
Strong organizational and time management skills.
Ability to manage repetitive tasks with a high degree of accuracy and attention to detail.
Excellent verbal and written communication skills.
Ability to work independently and effectively prioritize multiple assignments.
Knowledge of HIPAA regulations and commitment to maintaining confidentiality

What You’ll Do

Serve as the primary point of contact for incoming behavioral health service requests from providers, facilities, members, and authorized representatives.
Receive and process requests via phone, fax, email, and mail.
Review and interpret authorization and notification requirements in accordance with contracts, policies, procedures, and benefit plans.
Create, document, and assign cases accurately and efficiently.
Communicate authorization determinations and requests for additional information to providers through phone, email, and fax.
Ensure timely and accurate case management while maintaining high service standards.
Protect confidential health information and maintain compliance with HIPAA and privacy regulations.
Support operational excellence by identifying opportunities for process efficiency and workflow improvement.

Where you’ll be:

Location: Remote

Pay Transparency

MVP Health Care is committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. MVP adheres to pay transparency nondiscrimination principles. Specific employment offers and associated compensation will be extended individually based on several factors, including but not limited to geographic location; relevant experience, education, and training; and the nature of and demand for the role.

We do not request current or historical salary information from candidates.

$20.00-$26.60

MVP's Inclusion Statement

At MVP Health Care, we believe creating healthier communities begins with nurturing a healthy workplace. As an organization, we strive to create space for individuals from diverse backgrounds and all walks of life to have a voice and thrive. Our shared curiosity and connectedness make us stronger, and our unique perspectives are catalysts for creativity and collaboration.

MVP is an equal opportunity employer and recruits, employs, trains, compensates, and promotes without discrimination based on race, color, creed, national origin, citizenship, ethnicity, ancestry, sex, gender identity, gender expression, religion, age, marital status, personal appearance, sexual orientation, family responsibilities, familial status, physical or mental disability, handicapping condition, medical condition, pregnancy status, predisposing genetic characteristics or information, domestic violence victim status, political affiliation, military or veteran status, Vietnam-era or special disabled Veteran or other legally protected classifications.

To support a safe, drug-free workplace, pre-employment criminal background checks and drug testing are part of our hiring process. If you require accommodations during the application process due to a disability, please contact our Talent team at hr@mvphealthcare.com.

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