Key Facts

Remote From:

Full time

English

Hard Skills

Health Insurance Portability And Accountability Act (HIPAA) Compliance E-MDs (EMR/EHR System) Telehealth Communicating With Patients

Other Skills

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Scheduling
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Communication
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Time Management
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Problem Solving

Roles & Responsibilities

BS Nursing or allied health graduate (registered or underboard)
Background working in a BPO healthcare account or clinical/hospital setting
US healthcare insurance verification experience
Professional fluency in English (written and verbal)

Requirements:

Managing patient scheduling for appointments, surgeries, and procedures
Handling prescription refills and coordinating medications
Performing insurance verification and supporting medical billing processes
Maintaining and updating patient medical records

Job description

Xillium Professional Services is a leading clinical support outsourcing company based in the Philippines, specializing in virtual medical assistant services for US healthcare providers. As part of our dedicated team, you will play a vital role in supporting clinics and healthcare professionals remotely, ensuring seamless patient care and operational efficiency.

Key responsibilities include:

Managing patient scheduling for appointments, surgeries, and procedures
Handling prescription refills and coordinating medications
Performing insurance verification and supporting medical billing processes
Maintaining and updating patient medical records
Supporting telehealth consultations and virtual care coordination
Facilitating communication between patients, families, and medical staff
Providing general administrative and operational support to assigned clinics or providers

Requirements

Required Qualifications:

BS Nursing or allied health graduate (registered or underboard)
Background working in a BPO healthcare account or clinical/hospital setting
US healthcare insurance verification experience
Prior HIPAA/PHI handling experience or HIPAA training
Professional fluency in English (written and verbal)
Able to work a fixed night shift
Work-from-home setup with a laptop/PC, reliable internet connection, and headset

Preferred Qualifications:

Experience handling patient scheduling for healthcare providers (appointments, procedures, or surgeries)
Experience using EMR/EHR systems such as Epic, eClinicalWorks (ECW), or Athenahealth
Experience handling patient communications across phone, email, SMS, patient portals, and telehealth platforms

Benefits