Key Facts

Remote From:

Greece

Full time

Italian, English

Hard Skills

Microsoft Dynamics CRM Programming Tools

Other Skills

•
Communication
•
Problem Solving
•
Teamwork

Roles & Responsibilities

Native-level fluency in Italian (both written and spoken)
Minimum English proficiency of B2
Strong communication and problem-solving skills
Comfortable using computers and willing to learn new software tools

Requirements:

Handle customer inquiries for Italian speaking customers
Resolve complaints professionally to maintain high customer satisfaction
Accurately document all customer interactions in the CRM system
Collaborate with internal teams to improve product support and customer service processes

Job description

Are you a Italian speaker, and ready to experience the life abroad? At Mercier Consultancy, we are on the lookout for a driven, motivated Italian-speaking Customer Agent to join an industry-leading digital solutions provider in Greece. In this role, you’ll be the face of the company—delivering top-tier support, solving customer queries, and making a real impact with every interaction.

If you’re ambitious and eager to jumpstart your career abroad in a rich and vibrant cultural setting, we’ve got you covered with a fully paid relocation package, enabling you to relocate to Greece stress-free.

Key Responsibilities

Handle customer inquiries for Italian speaking customers.
Resolve complaints professionally to maintain high customer satisfaction.
Accurately document all customer interactions in the CRM system.
Collaborate with internal teams to improve product support and customer service processes.
Collaborate with colleagues and other departments to achieve the best outcomes.
Meet quality and performance targets while maintaining professionalism.

Why Choose Greece?

Imagine finishing work and heading to a beach with crystal-clear waters, enjoying fresh Mediterranean cuisine, or exploring centuries of history and culture. Greece offers an incredible quality of life with over 300 days of sunshine each year, a relaxed lifestyle, welcoming communities, and a lower cost of living than many other European countries.

From vibrant cities like Athens and Thessaloniki to breathtaking islands and picturesque coastal towns, Greece combines exciting career opportunities with unforgettable experiences. Whether you enjoy outdoor adventures, world-renowned cuisine, rich cultural heritage, or simply a slower pace of life, Greece is the perfect place to build both your career and your lifestyle.

If you're looking for more than just a job, this is your chance to start a new adventure in one of Europe's most beautiful countries.

Requirements