Billing Support Specialist

Bullhorn's core purpose is to create an incredible customer experience, and the organization has a sharp focus on delivering very high quality products and services to its customers. The company culture is shaped by five Core Values: Ownership, Energy, Speed & Agility, Service, and Being Human. Each value, and its underlying definition, serves as a behavioral guide for employees as they interact with customers and fellow coworkers and is an embedded way of operating across our organization.

Bullhorn is a fast-paced and dynamic environment where hard work and outstanding results are rewarded and celebrated. We value those that exhibit an eagerness to learn and a strong natural desire for continuous improvement and we encourage team members to stretch themselves, acknowledge challenges and learn from them. With a strong focus on growth, we provide ample opportunities for career development and prioritize promoting from within. We believe that leaders should care deeply about the development of their employees at all levels, emphasizing emotional intelligence and accountability. Our leaders collaborate closely to ensure the success of their teams, and we work together to achieve shared goals, creating a challenging and rewarding workplace for everyone.

About the role…

Reporting to our EMEA Billing Manager of the Finance Team, the Billing Support Specialist will be responsible for working closely with the Technical Support, Sales, Professional Services, and Revenue teams to provide updates on customer statuses.

You will work with several departments to create an incredible customer experience with collection of past due invoices and incoming billing inquiries.  You will proactively work with your manager and clients to properly maintain invoicing.

This role requires you to work cross functionally to solve complex questions and support our customers on a daily basis.

Billing Support is directly responsible for the collection efforts that drive Bullhorn's revenue targets while delivering an incredible customer experience.

A typical day will include...

• Actively monitoring aging reports for past due customers and sending messaging when necessary

• Daily collections calls to delinquent customers

• Answering incoming billing related questions

• Gathering the required information to help resolve any client inquiries efficiently

• Extensively researching billing issues that are raised

• Managing client expectations regarding estimated response time for issue resolution

• Collaborating with team members to manage and escalate client inquiries 

This job might be for you if...

• You have loved every minute of your experience in customer service

• You thrive on metrics driven goals and results

• You are interested in joining the finance industry

• You have previous collections or call centre type experience

What we offer...

• Group Critical Illness, Group Income Protection, Group Life Assurance, Pension, Vision, EAP
• Access to our Discounts and Wellbeing Portal
• Optional from DAY ONE - Private Medical Coverage & Ride to Work Scheme
• Unlimited Vacation
• Quarterly paid volunteer days
• Lucrative Employee Referral Program (eligible for prior to your first day)
• Career development opportunities up/across Bullhorn

Bullhorn's core purpose is to create an incredible customer experience, and the organization has a sharp focus on delivering very high quality products and services to its customers. The company culture is shaped by five Core Values: Ownership, Energy, Speed & Agility, Service, and Being Human. Each value, and its underlying definition, serves as a behavioral guide for employees as they interact with customers and fellow coworkers and is an embedded way of operating across our organization. 

We are a people-first culture where everyone’s contribution is valued and respected. We're looking for smart, forward-thinking individuals who aren't afraid to challenge the status quo and bring fresh perspectives to the table.  If you're someone who thrives in a casual, yet fast-paced and agile environment, we'd love to have you join us.