Implementation Services Manager

About the role 

We are seeking an Implementation Services Manager who has a passion for delighting customers by delivering winning GRC strategies and solutions. We work with mid-market organizations and large enterprises in all verticals, especially Financial Services and Healthcare. As a Leader in the GRC Gartner Magic Quadrant, we are building the Best Team in GRC—period. This is a career-defining moment to join a team that is completely transforming how GRC implementation is delivered through AI innovation.

We are seeking an Implementation Manager who is a true hustler—someone scrappy, proactive, and obsessed with delivering customer value. You won't just follow a project plan; you will be a strategic consultant who uses AI to automate the mundane and focus on solving complex upstream business problems.

Core Responsibilities:

1. Own the Journey: Drive new customer onboardings and expansion implementations end-to-end within a Pod-based structure, collaborating with Engagement Managers and Pod Leaders to ensure project health.
2. Leverage AI Innovation: Use LogicGate’s AI-driven assistant, Config Newton to automate point-and-click work, freeing your time for high-value creative solution design.
3. Strategic Problem Solving: Move beyond reacting to symptoms; proactively solve upstream business problems to prevent churn and improve the end-user experience.
4. Compress Timelines: Prove that the impossible is achievable by contributing to our goal of reducing implementation timelines through efficiency and AI.
5. Consultative Advisory: Act as a trusted advisor, using exceptional listening and curiosity to understand business problems rather than just technical requirements.
6. Effective Application Design: Design and build "sticky" Risk Cloud applications that drive long-term adoption and reduce technical debt.
7. Collaborate for the "How": Maintain a bias for action by saying “yes” to challenges and then leveraging your Pod to figure out the best execution strategy.

Requirements:

1. The Hustle Factor: Proven experience being scrappy and proactive in a fast-paced environment. You have a track record of taking risks, handling "hard things," and driving results with minimal oversight.
2. Experience: 4+ years in software implementations, consulting, or project management, ideally within a high-growth SaaS organization or consulting firm.
3. GRC Expertise: 2+ years of experience in the GRC industry or related fields.
4. AI-First Mindset: A strong interest in AI and a desire to ask “Can AI help with this?” for every task. Proficiency with generative AI tools (e.g., Gemini, Claude, ChatGPT) is highly preferred.
5. Strategic Breadth: Ability to manage multiple large projects simultaneously while working effectively with executive-level stakeholders.
6. Bias for Action: You are a "doer" who thrives on achieving the "unachievable" and is motivated by a high performing culture.
7. Technical Aptitude: Advanced technical knowledge in Excel or similar products; ability to quickly master "no-code" configuration platforms.
   
   

The anticipated base salary range for the role is $95,000 - $115,000 per year + variable + equity + benefits. Actual salaries may vary and will be based on factors, such as the candidate's qualifications, skills, competencies, and proficiency for the role. Internal candidates who have current pay within or above the hiring range are still encouraged to apply if interested.

Hybrid Workplace

Our hybrid workplace allows for flexibility aligned to role responsibilities and exceptional customer delivery. Location requirements for this role can be found above.

Total Rewards

We are proud to offer a variety of competitive, inclusive, and comprehensive total rewards that are designed to support the unique needs of our employees both inside and outside of the workplace.

In addition to offering competitive salary and variable compensation plans, equity options, and flexible health and wellness benefits, we are proud to offer generous PTO, Annual Company Holidays, Health Days, and Summer Fridays.

Employees' growth and development are supported throughout their career journey through informal and formal programs and activities, including access to LinkedIn Learning, regular People Leader training, and our internal Mentorship Program.

Our Culture

At LogicGate, our culture and employee experience are grounded in our core values of Be as One, Do the Right Thing, Embrace Curiosity, Own It, Empower Customers, and Raise the Bar, which guide how we show up - for each other, our customers, and all we interact with.

We believe that the strongest teams are made up of individuals who bring their different identities, experiences, and perspectives to the table. We are committed to fostering an inclusive work environment where all employees’ differences are celebrated and everyone is encouraged to bring their authentic selves to work.

We encourage everyone to join one of our Employee Resource Groups (AAPI @ LogicGate, Pride at LogicGate, and Women in LogicGate) to participate in and contribute to conversations that foster an inclusive culture.

LogicGate also believes strongly in giving back to the communities in which we live and work. To enable our teams to give back, we offer paid volunteer hours and company-wide charitable activities supporting a variety of organizations and causes.

We are proud to have been recognized as a top workplace by Built In, Crain’s Chicago Business, the Chicago Tribune, and more. Visit our website to learn about our latest recognition.

Learn more about our culture here.

Excited about LogicGate but not familiar with GRC?

• GRC stands for Governance, Risk, and Compliance
• GRC professionals help their companies manage uncertainty, act with integrity, and stay on the right side of the law. 
• The GRC market is rapidly expanding with continuous growth opportunities. The current market size was valued at $50.5 billion in 2024 and is projected to reach $104.5 billion by 2031.