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Customer Success Manage - Pós Vendas - Sucesso do Cliente

Gestalt Consultoria de Pessoas LTDA

Key Facts

Remote From: 
Brazil
Full time
Portuguese

Other Skills

  • •
    Communication
  • •
    Customer Service

Roles & Responsibilities

  • Experience in customer success or account management
  • Strong communication skills
  • Ability to manage multiple client accounts
  • Proficiency in CRM software

Requirements:

  • Monitor the customer journey from onboarding to final delivery
  • Conduct welcome and alignment meetings with customers
  • Organize schedules, meetings, and follow-ups
  • Manage a client portfolio proactively

Job description

  • Realizar o acompanhamento da jornada do cliente, desde o onboarding até a entrega final;
  • Conduzir reuniões de boas-vindas e alinhamento com clientes;
  • Organizar agendas, reuniões e follow-ups;
  • Fazer gestão da carteira de clientes de forma proativa;
  • Liberar acessos em plataformas e realizar suporte operacional;
  • Criar e administrar áreas de membros e plataformas digitais;
  • Auxiliar no envio e organização de contratos;
  • Atualizar informações em CRM e planilhas de controle;
  • Prestar suporte e atendimento ao cliente com foco em experiência e resultado;
  • Garantir organização, engajamento e alinhamento entre cliente e empresa.
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