Bilingual Functional Rehabilitation Specialist

Ready to make a real impact in people’s lives while enjoying the flexibility of remote work?

Join Manulife’s Canadian Disability and Group Life team as a Bilingual Functional Rehabilitation Specialist. In this role, you’ll apply your passion for creating innovative, goal-oriented rehabilitation plans and use your exceptional interpersonal and communication skills to guide clients through complex challenges. Your strong problem-solving abilities, keen attention to detail, and analytical expertise will drive effective and creative solutions. We value professionals who can work independently while thriving in a collaborative team environment. If you are organized, resourceful, and committed to helping others achieve their rehabilitation goals, we’d love to hear from you.

Position Responsibilities:

• Develop, monitor, and implement innovative and goal-oriented return to work focused rehabilitation strategies for plan members.
• Develop positive relationships through frequent communication and collaboration with plan sponsors, plan members, treatment providers and internal partners (i.e. case managers, mental health specialists, disability specialists) to drive cases to a successful return to work or job resolution ready. 
• Vendor and budget management: ensuring the most effective and efficient treatments are available to our plan members.
• Action daily administrative tasks which include responding to emails and telephone calls in a timely manner. 
• Demonstrate resiliency, emotional intelligence and compassion when listening and communicating with plan members, including delivering difficult messages.

 Qualifications

• (Fully bilingual (French/English): The successful candidate will be required to communicate in English and French to support clients from various jurisdictions outside of Quebec. )
• A post-secondary diploma, CEGEP (DEC or DEP) or bachelor’s degree in a healthcare program.  Preference will be given to those candidates with Health Sciences related education and direct experience in a rehabilitation setting.
• Sound knowledge of Rehabilitation Industry Standards, disability insurance and medical terminology, and Disability and Rehabilitation management best practices.
• Excellent written and oral communication skills, with attention to detail and accuracy.
• Confirmed ability to make meaningful decisions efficiently and optimally under tight deadlines. 
• Comfortable and skilled in handling both incoming and outgoing calls. 
• Excellent organizational and prioritization skills are critical for handling diverse tasks. 

• A valid driver’s license as you may be required to travel to various locations. 

Prêt(e) à avoir un impact réel sur la vie des gens tout en profitant de la flexibilité du télétravail?
Joignez-vous à l’équipe canadienne de l’assurance invalidité et vie collective de Manuvie en tant que Spécialiste en réadaptation fonctionnelle Bilingue. Dans ce rôle, vous mettrez à profit votre passion pour l’élaboration de plans de réadaptation novateurs et axés sur les objectifs, ainsi que vos compétences exceptionnelles en communication et en relations interpersonnelles pour accompagner les clients dans des situations complexes. Vos solides aptitudes en résolution de problèmes, votre souci du détail et votre expertise analytique contribueront à offrir des solutions efficaces et créatives. Nous recherchons des professionnels capables de travailler de façon autonome tout en s’épanouissant dans un environnement collaboratif. Si vous êtes organisé(e), ingénieux(se) et déterminé(e) à aider les autres à atteindre leurs objectifs de réadaptation, nous voulons vous rencontrer.

Responsabilités du poste :

• Élaborer, suivre et mettre en œuvre des stratégies de réadaptation novatrices et axées sur le retour au travail pour les participants.
• Établir des relations positives grâce à une communication et une collaboration fréquentes avec les promoteurs de régime, les participants, les fournisseurs de soins et les partenaires internes (p. ex. gestionnaires de dossiers, spécialistes en santé mentale, spécialistes en invalidité) afin de favoriser un retour au travail réussi ou une résolution de dossier.
• Gérer les fournisseurs et le budget en veillant à ce que les traitements les plus efficaces et efficients soient offerts aux participants.
• Effectuer les tâches administratives quotidiennes, notamment répondre aux courriels et aux appels téléphoniques en temps opportun.
• Faire preuve de résilience, d’intelligence émotionnelle et de compassion lors des échanges avec les participants, y compris lors de la transmission de messages difficiles.

Qualifications :

• Parfaitement bilingue (français/anglais) : Le candidat retenu devra communiquer en anglais et en français afin de soutenir des clients provenant de diverses juridictions à l’extérieur du Québec.
• Diplôme d’études postsecondaires, CÉGEP (DEC ou DEP) ou baccalauréat dans un programme de soins de santé. Une préférence sera accordée aux candidats ayant une formation en sciences de la santé et une expérience directe en milieu de réadaptation.
• Connaissance approfondie des normes de l’industrie de la réadaptation, de l’assurance invalidité, de la terminologie médicale ainsi que des pratiques exemplaires en gestion de l’invalidité et de la réadaptation.
• Excellentes compétences en communication écrite et orale, avec un souci du détail et de la précision.
• Capacité confirmée à prendre des décisions pertinentes de manière efficace et optimale dans des délais serrés.
• À l’aise et compétent pour gérer les appels entrants et sortants.
• Excellentes compétences organisationnelles et de priorisation, essentielles pour gérer des tâches variées.
• Permis de conduire valide, car des déplacements à différents endroits peuvent être requis.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.