Role overview

Qualifications

5–10 years of experience in ConnectWise RMM implementation and administration.
Strong experience with ConnectWise RMM configuration, administration, and troubleshooting.
Proficiency in PowerShell, Python, or Bash scripting.
Experience with monitoring, automation workflows, and infrastructure management.

Responsibilities

Implement and configure ConnectWise RMM to meet client requirements.
Design and deploy monitoring policies, automation workflows, and scripts.
Develop and maintain PowerShell, Python, or Bash scripts to automate tasks.
Collaborate with internal teams and clients to gather requirements and recommend best practices.

Key facts

Remote from: Austria, Indiana (USA)
Full time
Field Engineer (Solutions)
English

Hard skills

Windows PowerShell Python (Programming Language) Bash (Scripting Language) Continuous Monitoring Infrastructure Management Ansible

Other skills

Troubleshooting (Problem Solving)
Analytical Skills
Problem Solving
Communication

About the company

More Than a Workplace.

Anovia - Your trusted partner for outsourced IT, Cloud, NOC, SOC, Managed IT, BPO, and Infrastructure Services. With more than two decades of global experience, Anovia empowers enterprise organizations with scalable, future-ready IT services and operational support. From Managed IT and Help Desk support to NOC, SOC, Cloud, VoIP, and BPO services, Anovia helps organizations simplify operations, improve service reliability, and reduce technology management costs. Every service is designed to help organizations strengthen operational resilience, optimize technology environments, and reduce operational costs. 🌍 𝐆𝐥𝐨𝐛𝐚𝐥 𝐃𝐞𝐥𝐢𝐯𝐞𝐫𝐲, 𝟐𝟒/𝟕 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 Our global team of 300+ certified professionals delivers multilingual Tier 1–3 support across multiple time zones, ensuring seamless service delivery and reliable enterprise support. 📊 𝐃𝐚𝐭𝐚-𝐃𝐫𝐢𝐯𝐞𝐧 𝐑𝐞𝐬𝐮𝐥𝐭𝐬 𝐓𝐡𝐚𝐭 𝐃𝐞𝐟𝐢𝐧𝐞 𝐎𝐮𝐫 𝐒𝐮𝐜𝐜𝐞𝐬𝐬 • 725,000+ Tickets Resolved • 300+ Certified support specialists • 99.7% SLA Achievement Rate • 98% Customer Satisfaction • 99.9% Uptime for managed systems • 80% First Contact Resolution 💡 𝐓𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐲 𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦𝐬 𝐖𝐞 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 From deployment and migration to daily operational support, our engineers support enterprise environments built on leading communication and collaboration platforms: Avaya | Cisco | Microsoft Teams | Microsoft 365 | Mitel | Genesys | OpenScape | Five9 | Dialpad | Unify | Motorola | Public Safety 🔧 𝐎𝐮𝐫 𝐂𝐨𝐫𝐞 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐬 • Managed IT Services • IT Help Desk & Technical Support • VoIP & Unified Communications Support • Cloud Managed & Migration • Network Operations Center (NOC) • Security Operations Center (SOC) Services • Professional IT Services • Business Process Outsourcing (BPO) • Multilingual Customer & Technical Support • IT Staffing • Unified Communications • AI Services ⚡ Let’s connect

Company details

Company size201 - 500

Links

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Job description

Anovia (formerly Innovatia Technical Services) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 200 professional experts across the globe, we service some of the worlds’ most successful Fortune 500 and Fortune 1000 companies.

Key Responsibilities

• Implement and configure ConnectWise RMM to meet client requirements.

• Design and deploy monitoring policies, automation workflows, and scripts.

• Develop and maintain PowerShell, Python, or Bash scripts to automate tasks.

• Collaborate with internal teams and clients to gather requirements and recommend best practices.

• Conduct audits of ConnectWise RMM configurations for compliance and performance.

• Troubleshoot RMM functionality, scripts, and integrations.

• Deliver training and support on ConnectWise RMM.

• Stay current with ConnectWise RMM updates and scripting technologies.

Skills & Qualifications

• 5–10 years of experience in ConnectWise RMM implementation and administration.

• Strong experience with ConnectWise RMM configuration, administration, and troubleshooting.

• Proficiency in PowerShell, Python, or Bash scripting.

• Experience with monitoring, automation workflows, and infrastructure management.

• Strong analytical, troubleshooting, and problem-solving skills.

• Excellent communication and stakeholder management skills.

• Ability to work independently in a fully remote environment.

• Legally authorized to work in India without sponsorship.

• Preferred: Ansible/Puppet, ConnectWise certification, Azure Administrator certification, MSP experience, or Bachelor's degree in Computer Science/IT.

Benefits at Anovia

• Comprehensive Health Insurance policy

• Employee Wellness Program with focus on mental health

• Robust reward and recognition programs

• Company incentive programs offered

• Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off

• Ample growth and learning opportunities

• Remote work opportunities

• Focus on work/life balance

• Immigration Program supporting immigration to Canada for eligible employees

We thank all candidates for their interest, however, only those selected for an interview will be contacted.

Anovia is an equal opportunity employer.