Role overview

Qualifications

High school diploma or equivalent
Excellent communication and organizational skills
Proficiency with Microsoft Office
Bilingual in Spanish preferred (not required)

Responsibilities

Remain available and engaged for the full duration of your scheduled shift
Answer and manage inbound calls as they are received
Return missed calls and voicemails within 15 minutes
Deliver excellent customer service to patients, families, and internal team members

Key facts

Remote from: New Mexico (USA), Pennsylvania (USA)
Full time
Spanish

Hard skills

Issue Management

Other skills

Customer Service
Communication
Organizational Skills
Microsoft Office

About the company

Angels of Care Pediatric Home Health

We provide children and young adults in need with high quality home health care in a loving, caring and professional manner. Angels of Care is a nurse owned and operated pediatric home health agency with experienced and knowledgeable staff serving the special needs community of Texas, Colorado, Florida, Arizona, North & South Carolina, and Pennsylvania.Our company provides an array of home health services to pediatric patients including:-Private duty nursing-Skilled nursing-Respite care-Attendant care services-Occupational therapy-Physical therapy-Speech therapy-Respiratory therapy Today we employ more than 2,000 private duty nurses, skilled nurses, physical therapists, occupational therapists, speech therapists, attendants, and specialists. We care deeply for our communities and dedicate significant time and resources to local events and charities for families with special needs children and young adults. We currently serve Texas, Colorado, North Carolina, South Carolina, Florida, Arizona, and Pennsylvania. Are you a nurse, therapist, certified nursing assistant or attendant? Would you like to work for the fastest growing pediatric home health agency? Contact us today and start a bright new future helping those who need you most. Call 855-45-ANGEL or email us at careers@angelsofcare.com. Don't wait!

Company details

Company typeLarge

Company size1001 - 5000

Links

Website LinkedIn See all jobs

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Job description

Description

Work Location: This is a remote role with required on-site training at a local branch office. Candidates must reside within 60 miles of Albuquerque, New Mexico.

Work Hours: Overnight and weekends

The Afterhours Associate serves as a critical point of contact for Angels of Care outside of standard business hours, providing timely, professional, and compassionate support to patients, families, and internal teams. This role supports evening, overnight, and weekend operations by managing inbound calls, resolving issues in real time, and ensuring accurate communication and documentation.

The Afterhours Associate prioritizes first-call resolution, follows established escalation processes to address scheduling and coverage needs, and ensures a seamless handoff of unresolved matters at the end of each shift to maintain continuity of care and operational excellence.

In this role, you will:

Remain available and engaged for the full duration of your scheduled shift.
Answer and manage inbound calls as they are received.
Return missed calls and voicemails within 15 minutes.
Deliver excellent customer service to patients, families, and internal team members.
Resolve issues in real time whenever possible, including documenting interactions, updating schedules, and notifying impacted teams.
Accurately document all patient-related interactions immediately.
Coordinate coverage needs by following established escalation processes.
Transition open issues clearly and thoroughly at the end of your shift.

Qualifications:

High school diploma or equivalent
Excellent communication and organizational skills
Proficiency with Microsoft Office
Bilingual in Spanish preferred (not required)

Why Angels of Care

In addition to our great benefits, we offer a fun and supportive culture rooted in our values of Heart, Advocacy, Love, Outreach, and Speed (HALOS). At Angels of Care, you’ll have the unique opportunity to make an impact while working with dedicated, talented colleagues. We believe in fostering career advancement and providing opportunities for you to expand your skill set, take on new responsibilities, and grow alongside the company.

Competitive Pay
Paid Time Off
Medical, Dental, & Vision Plans with a generous contribution from AOC
HSA/FSA
Mental Wellness Benefits
401K
Discounts on Pet, Home, and Auto Insurance
And more!

U.S. Equal Employment Opportunity/Affirmative Action Information

Individuals seeking employment at Angels of Care Pediatric Home Health are considered without regards to race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status.

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