DIRECTOR, CLIENT DELIVERY

DIRECTOR CLIENT DELIVERY

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Company Overview: AMSURG is an independent leader in ambulatory surgery center services, operating a network of more than 250 surgery centers nationwide. In partnership with physicians and health systems, the organization delivers high-quality care for patients across a diverse spectrum of medical specialties, including gastroenterology, ophthalmology and orthopedics. To learn more about AMSURG, visit www.amsurg.com.

POSITION SUMMARY:

The Client Delivery Director is responsible for CBO recruitment and onboarding of prospective clients through value proposition. The role will collaborate closely with the CBO operations team and centers to develop and manage client implementation project plans. Coordinate with internal and external partners to ensure appropriate timeframes are established and key timelines are met throughout the CBO onboarding process. In addition, the Director will oversee the implementation strategy including the development of standardized processes and effective use of tools/templates. This role will act as a liaison between center administrators and the CBO performance team.

To effectively manage client delivery, it is crucial to have a deep understanding of the billing process from start to finish. This leader will be very familiar with specific requirements, guidelines, and documentation needed for each center throughout the onboarding phase. This includes understanding the claims submission process, the information required for accurate billing, and any coding or documentation standards. By having a comprehensive understanding of the billing process, you will manage the CBO RCM transition to identify process gaps, minimize errors, reduce denials, and improve cash flow.

Work Schedule: Remote

ESSENTIAL RESPONSIBILITIES:

• Responsible for making initial contact with prospective clients to uncover needs for Medical Billing & Healthcare Revenue Cycle Management services, including Coding, Billing, Payment Posting, AR & Denial Management services, Patient Payment solutions & RCM Analytics
• Responsible for making initial contact with prospective clients to uncover needs for Medical Billing & Healthcare Revenue Cycle Management services, including Coding, Billing, Payment Posting, AR & Denial Management services, Patient Payment solutions & RCM Analytics
• Oversee the management of client delivery and center onboarding relationships, ensuring compliance with contractual obligations and performance benchmarks.
• Analyze performance data to track and report on CBO efficiency, identifying areas of risk and opportunity for process enhancement.
• Conduct regular reviews and meetings with center leaders and CBO operations to assess performance metrics, discuss challenges, and push for continual improvement.
• Collaborate closely with the Sr. Director of Third Party to assist with the strategic consolidation of third-party vendors as required based on performance analysis and company direction, optimizing our revenue cycle management.
• Foster strong relationships with surgery center administrators, CBO operations, and AMSURG leadership to ensure alignment of revenue cycle strategies.
• Serve as a subject matter expert in revenue cycle management, offering guidance and strategic insights to internal stakeholders, operations leadership, surgery center administrators and surgeon partners.

QUALIFICATIONS: 

To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily.  The requirements listed below are representative of the knowledge, skills and/or abilities required.

• Experience as a Revenue Cycle Management leader in system conversions and process improvement.
• Exceptional ability to comfortable speak with and present to prospective clients using proven selling and persuasion skills.
• Proven ability to manage multiple stakeholders and vendors in a complex, fast-paced environment.
• Strong analytical skills with proficiency in Microsoft Office, particularly Excel, and familiarity with data visualization tools like Tableau, Power BI and Viewgol.
• Excellent leadership and communication skills, capable of driving change and fostering a culture of accountability and continuous improvement.
• Deep understanding of Medicare/Medicaid and other government payors, as well as commercial insurers and specialty contracts.

Education/Experience:

• Bachelor’s degree with an emphasis in finance, accounting, or healthcare administration. Graduate degree preferred.
  • If an individual possesses an MS or MA Graduate Degree in a related field of study, prior experience of 6-8 years in people management and/or healthcare operations or revenue cycle is acceptable.
• Must have 8-10 years management experience in practice administration, client services, third party billing or healthcare reimbursement.
• Previous management experience, preferably in healthcare operations, revenue cycle and/or customer service.

Analytics Skills:

• Advanced Excel Skills
• Be able to identify analysis needs.
• Can quickly identify gaps and breakdowns in data.
• Uses data to drive strategic thinking and foresight.
• Understands what data is most important to leaders.

Employment at AMSURG: Living Our Values Every Day
At AMSURG, our values define who we are and how we serve our patients, partners, and each other. As a national leader in ambulatory surgery, we are committed to a culture of excellence, integrity, teamwork and caring deeply. Our values guide every decision, ensuring we continue to elevate healthcare and provide the highest quality care.
These guiding principles are the foundation of our culture and a guide to how we collaborate, innovate, and make a difference every day.

• Care Deeply for those around us.
• Cultivate Integrity to build trust.
• Champion Excellence for continuous improvement
• Celebrate Teamwork every step to the way.

Benefits:

To ensure we retain and invest in great people, AMSURG provides its employees with the benefits, recognition, training, and opportunities needed for professional growth. Our wide range of health and welfare benefits allow you to choose the right coverage for you and your family. AMSURG offers a variety of health and welfare benefit options to help protect your health and promote your wellbeing. Benefits offered include but are not limited to: Paid Time Off, Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA, Limited Healthcare FSA, FSAs for Transportation and Parking & HSAs, and a matching 401(K) Plan.

Paid Time Off:

AMSURG offers paid time off, 9 observed holidays, and paid family leave. You accrue Paid Time Off (PTO) each pay period and depending on your position and can earn a minimum of 20 days and up to 25 days per calendar year.

EOE Statement:

AMSURG is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age (40 or older), race, color, religion, gender, sex, national origin, pregnancy, sexual orientation, disability, genetic information or any other status protected under applicable federal, state, or local laws. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: careers@amsurg.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

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