At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond.
Additionally, Allegion is proud to be recognized with the 2026 Gallup Exceptional Workplace Award (GEWA) for the third consecutive year, earning distinction in both the employee engagement and strengths categories. This year, Allegion also received Gallup’s With Distinction honor — a designation reserved for a select group of organizations that go above and beyond in building exceptional workplace cultures.
Order Management Representative I-Remote Colorado
Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position.
At Allegion, we recognize that great talent and breakthrough ideas can come from anywhere. That’s why this position offers a flexible remote work arrangement, with occasional on-site visits as needed based on the role. Whether you’re working remotely or collaborating in person, we’re committed to providing the tools, support, and dynamic environment you need to succeed. At Allegion, your career thrives where innovation meets flexibility, empowering you to achieve your goals while maintaining a healthy work-life balance.
While this is the current structure and we currently have no plans to change, we reserve the right to make changes to the remote schedule as needed at the Company’s discretion.
Job Summary:
Process customer purchase orders to meet customer and company commitments. Strive to continually improve the level of customer satisfaction through timely and efficient order processing.
Improve the experience for Allegion customers by providing support for business-related requests in a professional and courteous manner. Strive to deliver a stellar experience and continually improve the level of customer satisfaction
What You Will Do:
Manage service / support interactions with customers by shaping the customer expectations, delivering on those expectations and deepening customer loyalty via incoming/outgoing calls, emails, and requests.
Understand the basic profile of the customers, and their most common needs and expectations. Tailor the support approach to fit particular customers and/or situations within established guidelines.
Act as a customer advocate to other internal departments of Allegion.
Communicate directly with channel partners using a variety of communication tools to identify and resolve issues and inquiries including order status, order expediting and tracking, change orders, document reprints, returns, credits, warranty, price and availability, and other general product inquiries as needed.
Complete troubleshooting and subsequent documentation on return and warranty claims and escalate as necessary. Gather and document service request information through the effective use of CRM tools.
Utilize and manage all appropriate ERP business systems for assigned product bands. Work with internal departments including factory liaisons to ensure timely and accurate information. Process time sensitive orders and requests.
Receive, edit, and enter incoming customer purchase orders in an accurate and timely manner. Review, verify and make corrections as necessary to ensure accurate information and order specifications. Contact customers to resolve unclear order issues.
Manage orders in the business system through the entire order cycle. Gather data for measurement, analysis and reporting.
Meet all service level agreements as set by management.
Ability to perform in a team environment.
Additional duties as assigned by manager.
What You Need to Succeed:
2+ years customer support or service experience
Education:
High School diploma or equivalent; Bachelor’s degree preferred.
Product Knowledge:
Knowing basic product and features for assigned brands/product category(ies) and being able to identify and/or communicate basic work order management functions (e.g. indexing, First Review) product and features for Allegion brands.
Customer Focus:
Understanding basic customer needs and expectations. Providing prompt and effective support/resolution to customers' orders and/or service requests.
Work Leader:
Prioritizing and organizing work effectively. Managing multiple service requests.
Collaboration:
Team Player, Working with Sales Order Support Representatives, sales and other functions effectively in a virtual setting.
Creative Problem Solver:
Handling customer complaints and objections effectively. Maintain excellent relationships. Identify recurring customer issues across brands/products.
Personal Effectiveness:
Listening to and understanding customers and providing information in a clear and customer focused manner (written and verbal). Maintaining a positive, customer focused attitude, even in challenging situations. Being able to analyze problems, consider alternative solutions and make decisions quickly. Demonstrating consistency between actions and words. Building trusting relationships and modeling professional behaviors and competencies.
Other Specific Requirements:
Ability to work in a cross functional, virtually managed, collaborative team setting. Self-motivated learner and relationship builder. Effective communication both verbal and written utilizing various forms of technology (phone, email, web, etc.)
Why Work for Us?
Allegion is a Great Place to Grow your Career if:
You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”.
You’re looking for a company that will invest in your professional development. As we grow, we want you to grow with us.
You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!
You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential.
What You’ll Get from Us:
Health, dental and vision insurance coverage, helping you “be safe, be healthy”
Competitive Paid Time Off
A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period
Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses
Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses
Disability Insurance –Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury
Life Insurance – Term life coverage with the option to purchase supplemental coverage
Tuition Reimbursement
Voluntary Wellness Program – Simply complete wellness activities and earn monetary rewards
Employee Discounts through Perks at Work
Community involvement and opportunities to give back so you can “serve others, not yourself”
Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching
Compensation: This range is provided by Allegion. Your actual pay will be based on your skills and experience.
· The expected Base Salary Range: $36,400 to $60,000. The actual compensation will be determined based on experience and other factors permitted by law.
Apply Today!
Join our team of experts today and help us make tomorrow’s world a safer place!
Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role.
Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team.
© Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland
REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370
Allegion is an equal opportunity and affirmative action employer
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