Key Facts

Remote From:

Anywhere

Category: Health Communications Specialist

Full time

English

Hard Skills

Regulatory Compliance Health Administration Customer Relationship Management

Other Skills

•
Clerical Works
•
Communication
•
Teamwork
•
Problem Solving

Roles & Responsibilities

High school diploma or GED
One to three months related experience and/or training
Home health or hospice intake experience

Requirements:

Direct daily patient referral and intake operations
Assess initial patient needs for all disciplines
Schedule visits for field staff
Ensure patient admissions meet regulatory requirements

By The Bay Health

About By The Bay Health

If you’re looking for a career that brings purpose to your everyday life, then you’re in the right place. At By The Bay Health, we live true to the philosophy of being of service to others by providing high-quality, compassionate health care services to those who need it most. Our rich tradition of serving communities across the Bay Area is underscored by the incredible growth we’ve seen over the past decade as we enter new service areas and expand care options for our patients -- and we’re looking for compassionate, dedicated individuals who want to take part in that growth. At By The Bay Health, our teams of physicians, nurses, home health aides, and other healthcare professionals work alongside patients and families during some of the most vulnerable moments of the human experience. Our Hospice, Palliative, and Home Health care teams understand the importance of building strong, trusting relationships and providing expert care for those nearing the end-of-life, experiencing chronic pain, or those who need a little extra help receiving care at home – and as a purpose-driven non-profit, we stand proud that no patient is ever turned away due to an inability to pay. Over the past 45 years, we’ve dedicated ourselves to building an environment where employees can thrive and build meaningful careers with true impact. Our model of care is built for flexibility and opportunities for growth. Our affiliation with UCSF brings access to world renowned expertise for all of our clinicians. We are an organization found and led by nurses who understand the unique challenges health professionals face in their careers. More than a third of our staff have worked with us for more than five years and one staff member, we are proud to say, was part of the founding team in 1975. Whatever your role with us at BTBH, you will be supported by a collaborative and diverse group of colleagues who share the same values.

Founded: 2018

Company size: 201 - 500

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Job description

By The Bay Health, a non-profit established in 1975, set the standard for hospice in the U.S. by emphasizing the role of the patient in making important medical decisions. Our spectrum of home-based services now includes Skilled Home Health Care, Palliative Care, Adult Hospice Care and Pediatric Care. Our team approach strives to address practical, social, emotional and spiritual aspects of care, with the goal to maximize quality of life for our patients, caregivers and families.

The Intake/Information Coordinator is responsible for coordinating referral sources to facilitate the admission of the patient to home care services. This position is responsible for managing administrative aspects of the patient intake process, including establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, and managing the insurance verification and authorization process. The position provides information to potential agency patients and referral sources regarding the home health services of the agencies in compliance with organization policies and procedures and applicable laws and regulations.

Schedule:

Every Saturday & Sunday; 8:30am - 5:00pm

Location:

Remote

Office Location:

Larkspur, CA - orientation and trainings are in-person

By the Bay Health follows all CDPH vaccine requirements for healthcare personnel.

Essential Duties & Responsibilities include (but are not limited to):

Directs daily patient referral and intake operations, including implementation of intake policies
Assumes responsibility for assessing initial patient needs for all disciplines
Scheduling visits for field staff
Ensures patients admissions are according to state, federal and Joint Commission referral /intake regulatory requirements
Maintain current documentation in computerized clinical records according to agency policies and procedures and applicable laws and regulations

Education/Experience:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
Previous experience performing clerical/administrative tasks in a healthcare setting or related position preferred
MUST HAVE HOME HEALTH OR HOSPICE INTAKE EXPERIENCE

Pay Range:
$25.00 - $35.00 hourly

By the Bay Health is proud to serve our community as an equal employment opportunity employer. Everyone is valued and welcome at BTBH. Our organization is committed to diversity, equity and continues to build a culture of inclusion by recruiting, screening, hiring and retaining any qualified individual without regard to age, race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, disability, marital status, registered domestic partner status, citizenship, physical or mental disability, legally protected medical condition, family care status, military care status, veteran status or any other consideration made unlawful by Federal, state, or local laws.

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