Data Customer Success Manager

Citibeats is growing! Join a fast-moving and exciting social data analytics tech company and take your career to the next level!

We are looking for a data-savvy and B2B SaaS-oriented customer success manager to join us and enable organisations to get the most from new technology to understand people’s opinions and build more responsive societies.

You’ll be our Data Customer Success Manager and will deliver enterprise professional services to help our clients get the most out of Citibeats. You’ll work with clients end-to-end, from helping them set-up their project in the optimal way for success, through training and evangelizing about AI and text analytics, through to engaging stakeholders in their organization in the use of the data. 

The role is ideal for someone who enjoys learning about different topics through the lens of data, and loves working with clients in a fast-paced B2B SaaS context. You’ll be responsible for these client relationships and will have a clear area of autonomy, while being part of the Professional Services team of Project Managers and Social Data Analysts. You’ll also work closely with our Product team (for delivery) and Business Development teams (for relationships). 

Your day-to-day:

• Setting-up AI projects - understanding client needs, and framing this as a data analytics project that the client or our partners can implement
• Client partnering - managing client relationships and project management of custom services
• Steering data analyses of the client, partner or internal professional services in the optimal way  based on your expertise you’ll gain on applying Citibeats
• Be the hub collaborating closely with Product and Tech to ensure emerging user needs are met with new developments
• Continuous improvement - developing tools and processes as part of the team to deliver maximum value, efficiently 

Skills:

Essential

• Fluent in English and Spanish
• Experience owning client relationships
• Clients love working with you, and you with them
• Experience working with SaaS and/or B2B products
• Comfortable being a ‘player-coach’ - you enjoy creating customer value yourself, as well as coaching them to become enabled themselves. 

Nice to have:

• Experience with data analytics products
• Interest in social understanding, AI and/or social good

Your qualifications:

The minimal requirements are:

• Bachelor's degree
• 2 years of relevant work experience
• Seniority Level Mid-level
• Industry
• Data analytics
• Customer Success
• Professional services
• Account management

This is a role that will rapidly grow and assume more responsibilities, so we would be happy to discuss with more experienced applicants too.  

Your opportunity:

• Well positioned to grow this role, as the company grows rapidly
• Become a part of fast moving and exciting company that is changing the rules of the game
• Put your ideas into action, as part of a meaningful project
• Friendly atmosphere and a great international team
• Our offices are located at 22@ district, and 5min away from the beach!
• Possibility to work from home 2 days per week
• Real chance of development and growth

Economic conditions:

• Full-time position based in Barcelona. 
• 6 months trial period + permanent contract.

About Citibeats

Citibeats is the fastest and most efficient social intelligence and text analytics platform in the market. Citibeats organizes unstructured data via natural language processing (NLP) and machine learning. Our platform allows for the gathering of relevant information in changing social contexts, which permits public organizations and financial institutions to react more quickly and efficiently to the needs of citizens.

Leading financial institutions in Spain and different public organizations like the Ministry of Infrastructure in Japan, the city of Dublin, Tokio Marine and international partners like NTT Data, Accenture and Telefónica, among others, already trust in the Citibeats solution.

Citibeats has received prestigious recognition like the United Nations; World Summit Awards, the “Best Artificial Intelligence for Governments” by COGx and winner of NTT Data’s “Open Innovation Contest “in Japan.