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WFH Data Entry - Customer Success - Entry Level

Role overview

Qualifications

  • One year of Call Center, Sales, or leadership experience
  • Strong computer skills with dual monitor experience preferred
  • Excellent verbal and written communication skills
  • Ability to handle stressful customer interactions

Responsibilities

  • Receiving challenging calls transferred from Tier 1 agents
  • Assisting and troubleshooting customer concerns
  • Verifying data and information using a verification process
  • Documenting both customer concerns and solutions

Key facts

Hard skills

Other skills

  • Customer Service
  • Computer Literacy
  • Communication
  • Problem Solving
  • Stress Management

About the company

Work Out World logo

Work Out World

  • Fitness & Wellness
  • SME
  • 51–200
Over the years, hundreds of thousands of New Jersey residents have become part of the Jersey Strong family. When you enter a WoW facility, you can feel the “family atmosphere” that was part of Mary Roma’s vision when she founded the first WoW in Tinton Falls back in 1992. Since then WoW has grown to one of the top 30 health clubs in the United States. The Tinton Falls location was a huge success and soon after opening, Mary’s husband Steve Sr. sold his computer leasing company and came aboard full-time as the CEO of WoW. Around the same time, Stephen Jr. was in college majoring in exercise science, and this firmly set the cornerstones in place for a successful family owned and operated business. Throughout WoW’s history and continuing today, many of the Roma family’s close friends and family can be found in various positions in the company. The closest being Stephen’s wife Heidi who is Director of Retail Sales and the Chairperson of WoW’s foundation called the Jersey Strong Foundation. WoW is all about people – members and staff alike. The WoW formula for success is a simple one. Provide members with large state-of-the-art facilities and offer a world-class variety of guided exercise options that are delivered by the best fitness professionals in New Jersey. It’s this sense of connection and commitment to quality that makes WoW a health club like no other.

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Job description

Full Job Description

Remote Job at comfort of the home

$19.00 - $26.00+ per hour

We are looking for ambitious individuals who are ready for a challenging yet rewarding career as part of our Administrative departements.

Individuals who will produce exceptional results, who can deliver amazing service to our customers, while striving to inspire positive change within the Organization.

Why apply to be a Data Entry Experience Associate at Work World :

Uncapped earning incentive

Availability to work between the hours of 10:00 am and 7:00pm central time

Permanent work from home position

All computer equipment provided

Full Time

A comprehensive and highly competitive benefits package

Dental Insurance

Health Insurance

Vision Insurance

401K

Paid Time Off

Paid Emergency Time Off

Whats a typical day as a Data Entry Experienced Associate? You will start by :

Receiving challenging calls transferred from Tier 1 agents.

Assisting and troubleshooting customer concerns

Verifying data and information using a verification process

Addressing customers questions while displaying exceptional customer service skills

Documenting both customer concerns and solutions

Meeting or exceeding all managed metrics

Keeping your community safe and making a difference

This job might be an outstanding fit if you:

Are an ambitious customer focused individual

Have the ability to handle stressful customer interactions

Have one year of Call Center, Sales, or leadership experience

Have strong computer skills with dual monitor experience preferred

Display excellent verbal and written communication skills plus problem-solving skills

Are able to handle/process high call volumes, at times while adhering to scheduled breaks/lunches in accordance business needs

Are be able to work from home with internet in a quiet area

Have your computer connected to the internet via an Ethernet cable or Wi-Fi)

Equal Opportunity Employer

It is and will continue to be the policy of WORK WORLD to practice a program of equal employment opportunity designed to assure that employment and advancement opportunities are made available to all employees and applicants on the basis of individual qualifications and regardless of race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, genetic information, gender identity, or their status with regard to public assistance.

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