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Claims Adjuster- Property Damage

Freedom National Insurance Services

Role overview

Qualifications

  • 3+ years of adjusting private passenger auto claims in a fast-paced setting
  • Ability to train and perform the job remotely
  • Passion for providing excellent customer service
  • Bilingual (English/Spanish) a plus

Responsibilities

  • Investigate, evaluate, and settle private passenger auto insurance claims from first notice of loss to settlement
  • Ensure compliance with specific state regulations, policy provisions, and company standards
  • Negotiate settlements and authorize payments
  • Maintain up to date, consistent diary to accurately record timeliness of correspondence

Key facts

Hard skills

Insurance Regulatory Law Medical Insurance Claims Personal Injury Law

Other skills

  • Negotiation
  • Customer Service
  • Analytical Skills
  • Typing
  • Microsoft Windows
  • Communication
  • Empathy
  • Adaptability
  • Time Management
  • Organizational Skills

About the company

Freedom National Insurance Services logo

Freedom National Insurance Services

Insurance

Freedom National offers high-quality, low-cost private passenger auto insurance in Arizona, Utah, and Georgia.

Company details

Company typeSME
IndustryInsurance
Company size11 - 50

Links

Website LinkedIn See all jobs

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Job description

Auto Insurance Claims Adjuster
We are looking for a rock-star adjuster with at least 3 years’ experience to handle non-standard, private passenger auto claims for Arizona  and Utah policyholders. This position is fully remote and will predominately adjust auto collision/comprehensive and property damage claims but should also be familiar handling non-complex bodily injury and PIP claims.
Must be available to work 8am - 5pm Mountain time.
Part time 30 hours/week with potential to move to full time.
RESPONSIBILITIES
  • Investigate, evaluate, and settle private passenger auto insurance claims from first notice of loss to settlement
  • Set initial reserves and adjust as appropriate
  • At all times ensure compliance with specific state regulations, policy provisions, and company standards
  • Apply policy language in accordance with UT statutes to determine whether the loss is covered
  • Verifying and explaining coverages, conducting liability investigations, and advising customers of your liability decision
  • Order police reports, take recorded statements, assign vehicles to be appraised, and reach out to claimant carriers when needed 
  • Set expectations of the claims process and keep the insured and/or claimant informed of the claim status
  • Fairly evaluate all damages to determine the appropriate amount the insurance company should pay
  • Arranges, handles and pays repair, rental, towing, total losses and negotiates storage
  • Maintain up to date, consistent diary to accurately record timeliness of correspondence and systematically review and resolve claims within the specified state compliance guidelines
  • Evaluate all information and flag any coverage issue, potential fraud, or other red flags
  • Negotiate settlements and authorize payments
  • Confer with legal counsel on claims when needed
  • Meet expectations for attendance and punctuality
  • Assume other responsibilities as directed by management

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. 
 
  • 3+ years of adjusting private passenger auto claims in a fast-paced setting
  • Capability to train and perform the job remotely & meet our work from home requirements
  • Have a passion for providing excellent customer service
  • Communicate, both verbally and written, complex issues in ways that the customer easily understands
  • Possess empathy, adaptability, time management, and organizational skills
  • Diffuses emotional customer situations effectively and recognizes when to escalate
  • Punctual and conscientious about work hours and makes appropriate arrangements for vacations and special leave
  • Familiarity with various insurance data bases (ISO/Verisk) and compliance reporting (OFAC, Medicare)
  • Basic typing and computer knowledge, including familiarity with Windows OS
  • Bilingual (English/Spanish) a plus
  • Familiarity with FileHandler claim system a plus

BENEFITS
  • Health, Dental, Vision and Life Insurance Available
  • 401(k) with 3% Safe Harbor Contribution
  • Competitive Vacation Time
  • Sick Time
  • Paid Holidays
  • Fully Remote




 

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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