Director, Internal Communications

At Mambu, we believe that banking and financial services can change the world for the better. We also know that inflexible systems are slowing innovation and limiting impact. We’re on a mission to change that, to make banking work better for everyone. 

Join us as we bring banking and financial services technology into the digital-first world. Where our best-in-class, cloud-banking platform is igniting financial change globally. Where we are enabling our customers to build great banking experiences for their customers; in a faster, more flexible and more dependable way than ever before. 

If this mission drives you, if you are bold, curious, customer-obsessed and ready to embrace a challenge, then we want you on our team. 

At Mambu our people are the foundation! We prioritise continuous learning and development to empower Mambuvians for success and growth. We provide a learning budget by function for professional development and offer a comprehensive L&D program that enhances both technical expertise and soft skills.

Let’s rewrite the rules of banking together!

About the team 

Are you a senior communication expert with a passion for people and technology? Then join our team and help us on our mission to make banking work better for everyone. We are recruiting for a Director of Internal Communications & Engagement. In this role, you will be responsible for driving Mambu's strategic approach for employee engagement across the company. You will be a member of the Mambu People team, working closely with our CEO and Leadership Team, to develop and promote key programs that drive exciting and fulfilling career paths for current and prospective employees. You will have the opportunity to translate the company vision into action on the ground; the responsibility of equipping managers to lead teamson our journey; and the challenge to build and strengthen the pride and energy that our people have for what we do. Experience in advising senior leaders is essential, as is a passion for people and technology.

Responsibilities

• Internal Communications: Partner with the CEO, Leadership Team and People teams to ensure engaging and consistent global internal communications at Mambu. Develop and implement the internal communications strategy for Mambu so that our employees understand our mission and their part in it. Lead on the development of a range of communication channels, including company-wide meetings, ‘Ask Me Anything’ sessions, functional team meetings, and the regular use of our internal communications platforms (intranet, Slack, Zoom, etc.). Manage the internal crisis communication response to key situations. Ensure there is an effective two-way flow of information with employees. Capture and compile feedback that can be used to improve future activities.
• Engagement & Retention activities: Partner with the CEO, Leadership Team and People teams to continuously improve employee engagement. Own our Mambu Pulse (engagement survey) strategy, including communications and activation of results. Use insights and outcomes to influence programs that improve employee engagement and drive a positive work environment. Support our employees to build communities around topics that are important to them. 
• Functional & Team Leader development: Partner with the Mambu People team to improve our leader and team leader capabilities at Mambu. Develop, manage and coordinate the delivery of innovative activities, including facilitating learning workshops, events and tools, with a focus on crucial topics, including change management, performance management and strategy activation.
• Teamwork and Role Modelling: Build a strong network across Mambu and be a role model of our culture. Foster a creative and collaborative work environment to encourage innovation and excellence based on our Mambu Values.

Your experience includes:

• A completed Master’s degree, with 10+ years of experience in communication in an international business environment
• Experience in working in a start-up or scale-up environment, with a proven ability to communicate and lead through change, and to adapt within a dynamic business
• Strong stakeholder management skills; engaging, aligning, saying ‘no’ adequately; you are a confident and fact-based advisor to senior management 
• Excellent communication and interpersonal skills: nonverbal and verbal, informing, presenting, engaging, convincing, aligning, advising senior executives 
• Excellent writing skills; communication experience in an English speaking business environment is a must (written & verbal), native-level English
• Experience with culture initiatives, transformation and change management
• You are culturally and politically sensitive, have a hands on approach to work, are a good listener and understand the importance of the right tone of voice in communications
• You can work independently, while also being a trustworthy and dependable team player

Key Competencies for this role:

• Strategic thinker and problem solver: You understand ‘the bigger picture’ and exercise good business judgement. You structure, break down, and solve complex issues, and are able to implement strategies step-by-step.
• Collaborator and communicator: You partner with other functions/business leaders on complex problems and business issues. You can synthesise ideas for sharing with others. You have strong stakeholder management skills and are a confident advisor. You have excellent communication and interpersonal skills: nonverbal and verbal, informing, presenting, engaging, getting people on board.
• Self-directed, action-oriented leader: You manage your own work in a fast-changing environment. You enjoy translating recommendations into actions. You can lead, formally and informally, a team of experienced internal subject matter experts and external advisors.

Your future

We aim to be the leading cloud-banking platform, powering the future of banking and igniting financial change globally. If you want to join a collaborative, inclusive team of experts changing the lives of billions, this is where you belong.

Let's connect!

Follow Mambu on LinkedIn for the latest Fintech trends and success stories. Connect with us on Facebook, Instagram, and YouTube to experience our vibrant culture. Explore our mission, values, and the world we're building at mambu.com/careers. 

Follow the work of our Product and Engineering teams as they continuously make our products and platform bigger, better, faster and stronger. Check out our Medium Product & Tech Log.

As part of the recruitment (or HR onboarding) process, you will be required to obtain authorised criminal background and credit screening results, as well as be queried against a sanctions/anti-money-laundering/counter terrorism financing/politically exposed persons screening service and your employment is conditional upon approval of these results.

Don’t meet every single requirement? Studies have shown that many job seekers (including women, people of colour and people from diverse backgrounds) are reluctant to apply to jobs unless they meet every single qualification. 

Here at Mambu we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Mambu is committed to working with and providing equal opportunities to people with disabilities. If you have a medical condition or disability which inhibits your ability to complete any part of the application process, and are in need of a reasonable adaptation of the process to accommodate your needs, please contact us at talent.acquisition@mambu.com and let us know how we may assist you.